Claims Specialist - Commercial Auto and General Liability

Lodestar Claims & Risk Services•Tampa, FL

7h•Remote

About The Position

The Claims Specialist investigates, evaluates, reserves, and resolves Automobile, General Liability, and Property claims for self-insured and unbundled clients. The role provides superior customer service to internal and external business partners and administers and resolves third-party administrator (TPA) client claims in a timely manner and in accordance with client, company, and regulatory guidelines.

Requirements

New York, Florida, and/or Texas licenses required.
Bachelor's degree.
At least 3 years of progressively responsible experience handling Automobile, General Liability, Professional Liability, and Property claims.
Familiarity with coverage, negligence principles, investigation, and negotiation techniques.
Obtain and maintain state adjusting licenses as needed, including completing required continuing education credits.
Strong organizational skills and attention to detail.
Ability to work independently, handle multiple tasks simultaneously, and exercise good judgment.
Working knowledge of Auto, Liability, and Property claims handling practices.
Excellent verbal and written communication skills.
Excellent customer service skills.
Computer literacy, including working knowledge of Microsoft Word, Excel, and PowerPoint.

Responsibilities

Promptly investigate assigned claims for coverage, liability, damages, subrogation, and contribution, and ensure timely disposition in accordance with client, regulatory, and statutory requirements.
Establish appropriate loss and expense reserves within granted authority, document the rationale, and maintain or adjust reserves as exposure changes throughout the claim.
Notify claims management and clients when exposure exceeds authority, and negotiate claim resolutions within granted authority.
Establish and execute claim-resolution action plans, including loss-cost management, while balancing allocated expenses and loss outcomes.
Work collaboratively with clients and internal and external business partners to investigate and determine appropriate claim dispositions.
Select and manage service vendors to balance allocated expenses and loss outcomes.
Maintain working knowledge of regulatory and jurisdictional requirements for the assigned claims territory.
Demonstrate technical proficiency through timely and consistent execution of claim best practices and established handling guidelines.
Communicate effectively with internal and external customers about claims and account issues, providing a high degree of customer service.
Maintain and manage a diary system and claim pending to resolve claims efficiently and effectively.
Travel locally as potentially required.
Comply with the Company's Code of Business Conduct and Ethics and apply relevant compliance policies, procedures, standards, and laws in performing job responsibilities.