Claims Secretary

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

1d•Onsite

About The Position

The Claims Secretary performs administrative duties to assist adjusters with some or all areas of the claims process. The role handles incoming calls and visitors, maintains and updates claims files, communicates with insureds and other involved parties, and provides customer service and general office support. The position is not remote and is based in a typical office environment.

Requirements

High school diploma or GED.
One to three years of related experience.
At least one year of related experience with secretarial and office administrative procedures and the use and operation of standard office equipment.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to apply common sense in following written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Knowledge of computers and computer systems, including hardware and software.
Ability to maintain composure when communicating with adjusters, insureds, third parties, and the general public.
Ability to manage stress associated with high volumes of work, long hours, and interactions with discontented insureds or third parties.
May be required to work unscheduled hours, including overtime, holidays, or weekends, during high workloads related to storm seasons, catastrophes, or department needs.

Nice To Haves

Knowledge of Microsoft Excel is preferred.

Responsibilities

Answer incoming telephone calls, provide information, take detailed messages, or transfer calls to appropriate individuals.
Process, modify, and update claims files in the computer system; print reports and collect other information as needed.
Send notifications to insureds and contact insureds or other involved persons to obtain additional information.
Order reports, such as police reports, when necessary.
Enter claim payment information into the computer system and transmit claims for payment; post or attach information to claim files; balance daily claim payments as needed.
Record adjusters’ claims for length of time.
Provide customer service, including limited guidance on proceeding with claims and referrals to auto repair facilities or local contractors.
Greet visitors, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
Provide administrative support, including composing and typing routine correspondence, answering and screening telephone calls, reading and routing incoming mail, ordering and maintaining supplies, and proofreading documents and correspondence.
Purchase office supplies and maintain the office petty cash account.