Claims Resolution Specialist, Bodily Injury Adjuster Non-Attorney Repped

Liberty Mutual Insurance•Chandler, AZ

20d•$57,000 - $85,000•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims assigned directly with injured parties, while also assisting in providing service to policyholders. The role is part of the Personal Lines Casualty Team and does not require prior bodily injury claims experience. Qualified applicants must reside within 50 miles of the Chandler office. The position requires at least two in-office days per month after training, with several in-office days per month during the initial months to support learning and relationship-building, plus occasional additional days for special meetings. Initial training is virtual, and attendance and active engagement during training are mandatory. The start date is February 8, 2027.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Ability to obtain proper licensing as required.
Applicants must reside within a 50-mile radius of the Chandler office.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Customer service experience.
Growth mindset and adaptability to change, including new standard work and tools.
Basic knowledge of legal liability, general insurance policy coverage, and state tort law.
Liability experience or knowledge of policies and claims.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU); identify third-party subrogation opportunities.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on the proper course of action.
Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of financial claims processing and information in claims files.
Use loss-management tools and techniques to support accurate decision-making.
Keep files updated with clear documentation of investigation, evaluation, and negotiation status throughout the claim life cycle.