Claims Resolution Specialist, Bodily Injury Adjuster Non-Attorney Repped

Liberty Mutual•Chandler, AZ

7d•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims directly with injured parties, while also providing service to policyholders. The role involves evaluating coverage, liability, and damages, and negotiating settlements within prescribed authority levels. No bodily injury claims experience is required. Applicants must reside within 50 miles of the Chandler office. The role begins February 8, 2027. Training is initially virtual, with several in-office days per month during the first few months to support learning and relationship-building. After training, the standard requirement is at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during mandatory training are critical to success.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Adaptability to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Customer service experience.
Basic knowledge of legal liability, general insurance policy coverage, and state tort law.
Liability experience or knowledge of policies and claims.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU); identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on appropriate courses of action.
Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of claims financial processing and information in claims files.
Use loss-management tools and techniques to support accurate decisions.
Keep claim files updated with clear documentation of the investigation, evaluation, and negotiation status throughout the claim life cycle.
Provide service to policyholders.