Claims Resolution Specialist, Bodily Injury Adjuster Non-Attorney Repped

Liberty Mutual Insurance•Plano, TX

19d•$57,000 - $85,000•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims assigned directly with injured parties, while also assisting in providing service to policyholders. The role is part of the Personal Lines Casualty Team and does not require prior bodily injury claims experience. Applicants must reside within 50 miles of the Plano office. The position starts February 8, 2027, and includes virtual training followed by several in-office days per month for the first few months. After training, the standard requirement is at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during training are mandatory.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Ability to obtain proper licensing as required.
Reside within a 50-mile radius of the Plano office.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Customer service experience.
Growth mindset and ability to adapt to change, including new standard work and tools.
Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to connect, listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on appropriate action.
Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of claims financial processing and information contained in claim files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigation, evaluation, and negotiation status throughout the claim life cycle.
Assist in providing service to policyholders.