Claims Representative - Casualty
About The Position
The Claims Representative reviews, analyzes, and investigates property and casualty insurance claims to determine their validity and ensure accurate, fair settlements. The work includes examining policy coverage, gathering evidence such as statements, reports, and documentation, interviewing claimants and witnesses, and identifying potential fraud or inconsistencies. The role handles a variety of low- to moderate-complexity Personal and Commercial Lines auto, general liability, and property damage claims. It involves investigating, evaluating, and resolving claims; negotiating settlements; managing active files; maintaining accurate reserves; and complying with audit guidelines. West Bend provides hands-on training, mentorship, and project opportunities. This position offers a hybrid work schedule for candidates located within 50 miles of the West Bend office. In-person attendance is for collaboration days, team meetings, or other events.
Requirements
- Ability to adapt quickly and contribute across multiple functional areas.
- Excellent written and verbal communication skills.
- Demonstrated ability to manage priorities and deliver results in fast-paced settings.
- Comfort with ambiguity and willingness to take initiative in evolving business environments.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Experience handling auto and general liability/property damage claims.
- Associate in General Insurance designation.
- Associate in Claims designation.
Responsibilities
- Investigate, evaluate, and resolve claims while providing customer service.
- Negotiate settlements with insureds, claimants, and attorneys.
- Manage active claim files.
- Ensure accurate claim reserving.
- Maintain compliance with audit guidelines.
- Review policy coverage, gather evidence, interview claimants and witnesses, and identify potential fraud or inconsistencies.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability insurance
- Accident and critical illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid time off; standard first-year PTO is 17 days, prorated based on month of hire, with enhanced PTO potentially available for experienced candidates
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
