Claims Representative - Casualty
About The Position
The Claims Representative reviews, analyzes, and investigates property and casualty insurance claims to determine their validity and support accurate, fair settlements. The role examines policy coverage, gathers evidence such as statements, reports, and documentation, interviews claimants and witnesses, and identifies potential fraud or inconsistencies. The position handles a variety of low- to moderate-complexity Personal and Commercial Lines auto, general liability, and property damage claims. It involves investigating, evaluating, and resolving claims while providing customer service; negotiating settlements with insureds, claimants, and attorneys; managing active files; maintaining accurate reserves; and complying with audit guidelines. West Bend provides hands-on training, mentorship, and project opportunities. This position has a hybrid work schedule for candidates located within 50 miles of the West Bend office, with in-person attendance for collaboration days, team meetings, and other events.
Requirements
- Ability to adapt quickly and contribute across multiple functional areas.
- Excellent written and verbal communication skills.
- Proven ability to manage priorities and deliver results in fast-paced settings.
- Comfort with ambiguity and willingness to take initiative in evolving business environments.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Experience handling auto and general liability/property damage claims.
- Associate in General Insurance and/or Associate in Claims designation.
- Business experience in operations, sales, marketing, finance, customer service, or related areas.
Responsibilities
- Review, analyze, and investigate property and casualty insurance claims to determine validity and ensure accurate and fair settlements.
- Examine policy coverage and gather evidence, including statements, reports, and documentation.
- Interview claimants and witnesses and identify potential fraud or inconsistencies.
- Investigate, evaluate, and resolve low- to moderate-complexity Personal and Commercial Lines auto, general liability, and property damage claims.
- Deliver outstanding customer service throughout the claims process.
- Negotiate settlements with insureds, claimants, and attorneys.
- Manage active claim files, ensure accurate reserving, and maintain compliance with audit guidelines.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability insurance
- Accident and Critical Illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid time off; standard first-year PTO is 17 days, prorated based on month of hire
- Enhanced PTO may be available for experienced candidates
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
