Claims Representative, Auto

Sedgwick•Seven Hills, VT

12d•$50,000 - $55,000

About The Position

The Claims Representative, Auto analyzes and processes low- to mid-level auto and transportation claims. The role handles auto property damage and lower-level injury claims, assesses damage, makes payments, and ensures claim files are documented and coded correctly according to policy. It also includes developing action plans to meet state-required contract deadlines and move claims toward prompt, appropriate resolution; identifying subrogation opportunities; and securing and disposing of salvage. The representative communicates claim activity with insureds, clients, and agents or brokers as appropriate, maintains professional client relations, and performs coverage, liability, and damage analysis. The role supports the organization's quality programs and may include other duties as assigned. A bachelor's degree is preferred, and required state adjusting licenses must be obtained and maintained as applicable. Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings accounts, and other voluntary benefits.

Requirements

Obtain and maintain state adjusting licenses as required for the position.
Familiarity with personal and commercial lines policies and endorsements.
Ability to review and assess property damage estimates, total loss evaluations, and related expenses to negotiate first- and third-party claims effectively.
Excellent oral and written communication skills, including presentation skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Good interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed service expectations.
Ability to perform computer keyboarding and meet the role's auditory, visual, and speaking demands.
Clear and conceptual thinking, excellent judgment and discretion, and ability to meet deadlines.

Nice To Haves

Bachelor's degree from an accredited college or university.
Knowledge of total loss processing, state salvage forms, and title requirements.

Responsibilities

Process auto property damage and lower-level injury claims; assess damage, make payments, and ensure claim files are properly documented and coded based on the policy.
Develop and maintain action plans to meet state-required contract deadlines and move claims toward prompt and appropriate resolution.
Identify and pursue subrogation opportunities; secure and dispose of salvage.
Communicate claim actions and processing with insureds, clients, and agents or brokers when appropriate.
Maintain professional client relations.
Perform coverage, liability, and damage analysis on assigned claims.
Support the organization's quality program(s).
Perform other duties as assigned.