Claims Representative, Auto

Sedgwick•Seven Hills, OH

10d

About The Position

The Claims Representative, Auto analyzes and processes low- to mid-level auto and transportation claims. The role handles auto property damage and lower-level injury claims, assesses damage, makes payments, and ensures files are documented and coded according to policy. The representative develops action plans to meet state-required deadlines and move claims toward prompt, appropriate resolution. The position also involves identifying subrogation opportunities, handling salvage, communicating with insureds, clients, and agents or brokers as appropriate, maintaining professional client relations, and performing coverage, liability, and damage analysis. The role supports the organization's quality programs and may include other assigned duties. The position requires maintaining state adjusting licenses as applicable. A bachelor's degree is preferred. Candidates should be able to assess property damage estimates, total loss evaluations, and related expenses to negotiate first- and third-party claims. The work also requires analytical, organizational, communication, interpersonal, and teamwork skills, PC literacy, and the ability to meet service expectations and deadlines. Work environment requirements include computer keyboarding; hearing, vision, and talking; and clear, conceptual thinking, sound judgment and discretion, and the ability to meet deadlines. Reasonable accommodations will be considered when applicable and appropriate. The posted starting pay range for the specified jurisdiction is $50,000 to $55,000. A benefits package is offered, including medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings accounts, and additional voluntary benefits.

Requirements

Secure and maintain state adjusting licenses as required for the position.
Familiarity with personal and commercial lines policies and endorsements.
Ability to review and assess property damage estimates, total loss evaluations, and related expenses to negotiate first- and third-party claims.
Excellent oral and written communication, including presentation skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Good interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed service expectations.
Ability to perform computer keyboarding and meet the stated auditory, visual, and mental work environment requirements.

Nice To Haves

Bachelor's degree from an accredited college or university.
Knowledge of total loss processing, state salvage forms, and title requirements.

Responsibilities

Process auto property damage and lower-level injury claims; assess damage, make payments, and document and code claim files according to policy.
Develop and maintain action plans to meet state-required deadlines and move files toward prompt and appropriate resolution.
Identify and pursue subrogation opportunities; secure and dispose of salvage.
Communicate claim actions and processing with insureds, clients, and agents or brokers when appropriate.
Maintain professional client relations.
Perform coverage, liability, and damage analysis on assigned claims.
Support the organization's quality programs.
Perform other duties as assigned.