Claims Manager

Berkley•Scottsdale, AZ

12d

About The Position

The Claims Manager leads claims staff and oversees claims operations, including employee development, claim strategy, cost management, quality, and workflow improvement. The role partners with underwriting on policy language, product development, risk selection, and portfolio profitability, and works with agent partners and account teams to support the company’s claims services and direct-to-retail business model. The manager also reviews coverage correspondence and large-loss reports, addresses significant or complex claims, and manages projects that support department goals. Limited travel may be required.

Requirements

Extensive commercial general liability, commercial excess, and commercial property claim experience.
Strong technical knowledge, including coverage and contract law, investigation, legal liability, litigation, and reserving.
Supervisory experience.
Comprehensive knowledge of insurance and legal systems.
Ability to train staff, establish performance objectives, and evaluate employee performance.
Strong analytical skills and decision-making ability.
Strong verbal and written communication and customer service skills.
Good negotiation skills.
Ability to coach and motivate people and build effective teams.

Nice To Haves

Excess and Surplus lines experience strongly preferred.
Product development and forms creation experience is a plus.
Professional designations such as CPCU or AIC strongly preferred.

Responsibilities

Interview, hire, and train staff.
Coach and mentor staff, manage performance and professional development, and conduct performance evaluations and salary reviews.
Collaborate with underwriting on current and proposed policy language and new product development.
Identify and communicate industry trends and portfolio claim developments that may affect company results, appetite, or pricing.
Attend marketing, sales, and account meetings to build relationships with agent partners and promote the Aspire Claim Experience and direct-to-retail business model.
Oversee and participate in claim reviews and other appropriate value-added claim services for individual accounts.
Identify and implement strategies to reduce total claim cost and optimize company profitability.
Consult with underwriting on individual risks to assist with risk selection and appropriate terms and conditions.
Identify claims with significant exposure and coordinate strategies for appropriate resolution.
Use technology resources and data to measure and monitor financial and performance trends.
Facilitate improvements to department systems and applications for efficient claims handling and workflow processes.
Manage projects related to department goals, including cost management, quality assurance, SIU, and training and development.
Review and approve coverage letters and responses to regulatory agency inquiries.
Review and approve Large Loss Reports.
Occasionally handle very complex claims or claims involving sensitive or confidential information.
Perform other functions as assigned.