Claims Manager

ID Logistics US•Remote,

10d•$70,000 - $80,000•Remote

About The Position

The Claims Manager owns the day-to-day administration and strategic handling of U.S. non-litigated claims across workers’ compensation and casualty lines, including auto, general liability, property, and cargo/logistics. The role is the first-line decision owner for routine and mid-level matters within delegated authority, partnering with Safety, HR, Operations, Finance, insurers, third-party administrators, and brokers. Material legal, coverage, financial, reputational, severe-injury, fatality, litigation, and other significant matters are escalated as appropriate. The position reports to the Associate General Counsel. The role oversees claim intake and handling, claim partner performance, workers’ compensation outcomes and return-to-work efforts, reserves, settlement recommendations, casualty coverage and liability assessments, recovery opportunities, claim records, dashboards, and procedures and training. As needed, the Claims Manager supports litigated claims in coordination with the Associate General Counsel and collaborates with legal, risk, safety, HR, finance, and operations partners. The position is remote within the Mid-Atlantic area or Atlanta, Georgia is strongly preferred. Travel is up to 20%, company paid, approximately once per quarter. The stated work schedule is Monday through Friday, 8 a.m. to 5 p.m. Compensation is $70,000–$80,000 per year based on individual experience, plus a yearly performance-based bonus. The role is not eligible for immigration sponsorship. The work regularly involves computer, telephone, virtual-meeting, and document-review work, as well as communication and coordination with internal teams and external claims partners.

Requirements

Bachelor’s degree in Risk Management, Insurance, Business Administration, Finance, Legal Studies, or a related field.
5–8 years of responsible claims experience, including hands-on management of multi-state workers’ compensation and casualty claims.
Experience with large-deductible, self-insured, or other retained-risk programs and management of third-party administrators, carriers, or claims vendors.
Ability to evaluate exposure, reserves, settlement strategy, medical and indemnity drivers, and claim-closure opportunities.
Strong data discipline and experience using claims management systems, loss runs, dashboards, and spreadsheet-based analysis to manage a claims portfolio.
Strong ownership, judgment, escalation discipline, business acumen, and practical, cost-conscious problem-solving skills.
Strong analytical skills involving reserves, exposure, trends, and claim data, with proactive case management and follow-through on aging claims and unresolved action items.
Excellent communication, organization, prioritization, and time-management skills, including the ability to influence internal teams, external partners, and senior stakeholders in a high-volume, fast-paced environment.
Ability to travel up to 20%, approximately once per quarter.

Nice To Haves

Experience supporting logistics, warehousing, transportation, distribution, or similarly structured multi-site operations.
Experience managing auto liability, general liability, property, cargo/logistics, and subrogation or recovery matters in addition to workers’ compensation.
JD, LLM, Associate in Claims (AIC), Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU), state adjuster license, or another relevant claims/risk credential.
Experience working directly with brokers, defense counsel, medical case managers, investigators, and carrier or TPA leadership.

Responsibilities

Manage the U.S. non-litigated claims portfolio, including workers’ compensation, auto liability, general liability, property, cargo/logistics, and other assigned insured or retained losses.
Triage incidents and claims; ensure timely and accurate reporting, evidence preservation, required notices, and handling pathways under company procedures and insurance programs.
Make first-line decisions on routine and mid-level claims within delegated authority and promptly escalate material or precedent-setting matters to the Associate General Counsel.
Manage carrier, TPA, broker, and vendor performance through expectations, file reviews, follow-up, service-level accountability, and escalation of quality or responsiveness issues.
Oversee workers’ compensation compensability, treatment, nurse case management, independent medical examinations, wage information, restrictions, modified duty, lost-time status, and return-to-work planning.
Partner with site HR, Safety, and Operations to gather claim information, document transitional-duty opportunities, address return-to-work barriers, and escalate recurring site-level gaps.
Review reserves, incurred values, medical and indemnity development, litigation posture, and aging; challenge unsupported reserve changes and identify early-resolution or closure opportunities.
Develop settlement evaluations and recommendations, coordinate negotiations with adjusters and counsel, and obtain approvals for settlements outside delegated authority.
Manage non-workers’ compensation casualty claims by evaluating coverage, deductibles, reportability, liability facts, damages, third-party demands, and suitable insurer, broker, or direct-resolution pathways.
Identify and pursue subrogation, contribution, reimbursement, salvage, and other recovery opportunities while preserving evidence and applicable rights.
Monitor reservations of rights, coverage questions, denials, and significant insurer disputes; coordinate with the Insurance/Risk Manager and escalate material coverage issues to Legal.
Maintain complete, accurate, and timely claim records, including diaries, status notes, reserves, litigation indicators, settlement data, and closure documentation.
Produce recurring dashboards and claim reviews on frequency, severity, reserve movement, aging, closure, litigation, return-to-work performance, carrier/TPA performance, and emerging trends.
Develop and improve claim-reporting procedures, playbooks, escalation protocols, and training for sites and corporate partners.
Support litigated claims with the Associate General Counsel as needed by coordinating claim files, carrier strategy, discovery support, witnesses, deadlines, and agreed legal strategy.
Collaborate with the Insurance/Risk Manager, Employment Counsel, Legal Administrator, Safety, HR, Finance, and Operations to ensure effective handoffs and appropriate escalation.
Perform other duties as assigned.