Claims Manager

Village Green • Southfield, MI

4d

About The Position

The Claims and Risk Manager designs, develops, and implements risk management activities affecting the organization, with primary accountability for incident reporting, claims management, and settlements. The role may also support contract reviews, litigation data collection, and special risk management projects.

The position manages claims and loss control activities in coordination with insurance carriers, adjusters, Village Green property teams, and owners. It provides risk management guidance and training to operations personnel and site teams, maintains risk management procedures and resources, and coordinates workers’ compensation claims and OSHA recordkeeping and reporting.

Requirements

• Bachelor’s degree.
• At least 8 years of experience in business or risk management.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Collaborative, innovative, and a strong team player.
• Previous experience and advanced knowledge of claims management strategies.
• Exceptional verbal and written communication skills, including the ability to adapt communication approach, language, and style to varied audiences and stakeholders.
• Ability to partner and collaborate with various constituencies.

Nice To Haves

• Deeper expertise in insurance coverages is preferred.

Responsibilities

• Monitor the RM Help mailbox and determine whether immediate action by Risk or other Village Green teams is required.
• Manage claims and loss control activities in collaboration with insurance carriers, adjusters, Village Green property teams, and owners.
• Manage external claims managers and provide feedback.
• Foster relationships with third-party service providers, including the insurance broker.
• Advise operations personnel on risk mitigation, claims, and loss control issues.
• Maintain Net Vendor.
• Update and monitor compliance with insurance procedures and loss control inspections.
• Manage risk management manuals, high-rise evacuation plans, and associate training.
• Review, process, and coordinate reasonable accommodation requests to support compliance with fair housing requirements.
• Conduct Risk Management and Crisis Communication (RM 107) training for Village Green site teams.
• Manage workers’ compensation insurance claims and ensure timely, accurate OSHA recordkeeping and reporting.
• Assist with contract reviews, litigation data collection, and special risk management projects as needed.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior