Claims Manager

Village Green • Southfield, MI

3d

About The Position

The Claims and Risk Manager is responsible for designing, developing, and implementing risk management activities affecting the organization, with a primary focus on incident reporting, claims management, and settlements. The role also supports contract reviews, litigation data collection, and special risk management projects as needed.

The position works with insurance carriers, adjusters, Village Green property teams and owners, external claims managers, and third-party service providers. It provides risk management guidance to operations personnel and oversees insurance procedures, loss control inspections, risk management materials, training, reasonable accommodation requests, and workers’ compensation claims and reporting.

Requirements

• Bachelor’s degree.
• At least 8 years of experience in business or risk management.
• Strong skills in Microsoft Excel, Word, and PowerPoint.
• Previous experience and advanced knowledge working on claims management strategies.
• Exceptional verbal and written communication skills, including the ability to adapt communication to a wide variety of audiences and stakeholders.
• Ability to partner and collaborate with various constituencies.
• Collaborative, innovative, and a strong team player.

Nice To Haves

• Deeper expertise in insurance coverages.

Responsibilities

• Monitor the RM Help mailbox and determine whether immediate action by Risk or other Village Green teams is required.
• Manage claims and loss control activities in coordination with insurance carriers, adjusters, Village Green property teams, and owners.
• Manage external claims managers and provide them with feedback.
• Develop and maintain relationships with third-party service providers, including the insurance broker.
• Provide operations personnel with guidance and subject matter expertise on risk mitigation, claims, and loss control.
• Maintain Net Vendor.
• Update and monitor compliance with insurance procedures and loss control inspections.
• Manage risk management manuals, high-rise evacuation plans, and associate training.
• Review, process, and coordinate reasonable accommodation requests to ensure compliance with fair housing requirements.
• Conduct Risk Management and Crisis Communication (RM 107) training for Village Green site teams.
• Manage workers’ compensation insurance claims and ensure timely, accurate OSHA recordkeeping and reporting.
• Assist with contract reviews, litigation data collection, and special risk management projects as needed.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior