Claims Manager
About The Position
Oversee a team of claims representatives who manage moderate to complex casualty claims for personal and commercial accounts. Most claims are non-litigated auto and general liability bodily injury claims, with some general liability property damage exposures. The position includes triaging, assigning, and supervising the investigation and resolution of claims across the team’s territory, as well as assisting with overflow volume when needed. Provide guidance, authority, and support to ensure high-quality claim resolutions. Recruit, train, develop, and evaluate personnel; conduct performance reviews and salary adjustments; and promote team members. Manage special projects as assigned. The position offers a hybrid work schedule for candidates located within 50 miles of a West Bend office. It can be based in West Bend, Madison, or Appleton. The stated salary range is $109,432–$136,790. Actual base pay depends on job-related knowledge and skills, experience, business needs, geographical location, and internal equity. The position is bonus eligible based on performance.
Requirements
- At least 3 years of claims management experience, with a focus on casualty claims.
- At least 10 years of claims handling experience.
- Ability to lead, mentor, and develop personnel.
- Interpersonal skills.
- Excellent communication, negotiation, and problem-solving skills.
- Strong analytical skills and attention to detail.
- Proficiency in Word and Excel.
Nice To Haves
- Bachelor’s degree in Business, Insurance, Risk Management, or a related field.
- Professional certifications.
- Continuing insurance education.
Responsibilities
- Oversee a team of claims representatives handling moderate to complex casualty claims for personal and commercial accounts.
- Triage, assign, and supervise the investigation and resolution of claims within the team’s territory.
- Assist with overflow claim volume as needed.
- Provide guidance, authority, and support to ensure high-quality claim resolutions.
- Recruit, train, develop, and evaluate personnel.
- Conduct performance reviews and salary adjustments, and promote team members.
- Manage special projects as assigned.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability insurance
- Accident and Critical Illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid Time Off; standard first-year PTO is 17 days, prorated based on month of hire
- Enhanced PTO may be available for experienced candidates
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
