Claims Manager

Erie Insurance•Charlotte, NC

4d•$99,336 - $158,679•Onsite

About The Position

The Claims Manager manages supervisors and personnel for one or multiple lines of business and develops, implements, and maintains workflows, claims processes, and new systems. The successful candidate will primarily oversee HAL claims for North Carolina and Virginia. This is not a work-from-home position; the candidate is ideally based at a branch office in North Carolina or Virginia, with consideration for other offices in the Southeast Region. The role manages the operations of its designated area, including hiring, training, directing, assessing, and developing personnel. It reviews claims correspondence and files, advises claims personnel, resolves coverage and unusual questions, and responds to complaints and inquiries from policyholders and claimants. The manager also supports the VP, Field Claims, helps develop and evaluate claims procedures, coordinates staffing and related activities, and monitors field office equipment needs. The role interacts with branch management and agents and may act on behalf of the VP, Field Claims. Where applicable, it directs salvage disposal and approves stated value appraisals. Regular and predictable attendance is essential. Regular onsite presence may also be an essential function based on business and operational needs. The position may require catastrophe-team service, including short-notice travel to other locations for periods exceeding two consecutive weeks.

Requirements

High school diploma or GED.
Seven years of claims adjusting experience or related experience.
Willingness to obtain and maintain any required licenses.
Valid driver's license.
Use of personal protective equipment (PPE) is required.
Ability to move over 50 pounds using lifting-aide equipment.
Regular and predictable attendance.
May be required to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks.

Nice To Haves

Bachelor's degree.
Claims supervisory experience.
Completion of the Associate in Claims (AIC) designation.

Responsibilities

Manage overall operations of the designated area of authority; interview, hire, train, and direct personnel; conduct performance assessments; coordinate discipline; and oversee employee development.
Review claims correspondence and maintain working knowledge of files and reserves as necessary; counsel claims personnel on further activity.
Resolve coverage or unusual questions within designated authority and conduct related research as necessary.
Respond to claim complaints and inquiries from policyholders and claimants.
Assist the VP, Field Claims, in supervising claims processes and procedures.
Recommend, develop, and evaluate claims procedures with the claims manager.
Ensure proper staffing and coordinate vacations, meetings, seminars, and related activities.
Evaluate field office equipment needs and acquire items essential to claims operations.
Interact with branch management and agents and assist or act on behalf of the VP, Field Claims when necessary.
Where applicable, direct salvage disposal; review reports, payments, and buyers; and negotiate salvage contracts.
Where applicable, approve stated value appraisals.

Benefits

Health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning the first day of work.
Low contributions to medical and prescription premiums; the company currently pays up to 97% of employees’ monthly premium costs.
Traditional pension plan; full-time employees are vested after five years of service.
401(k) with up to 4% contribution match, in addition to the pension.
Paid vacation, personal days, sick days, bereavement days, and parental leave.
Tuition reimbursement for higher education and industry designations.
Company-paid basic life insurance.
Short- and long-term disability insurance.
Orthodontic coverage for children and adults.
Adoption assistance.
Fertility and infertility coverage.
Well-being programs.
Paid volunteer hours.
Dollar-for-dollar matching of charitable gifts each year.
Position may be eligible for an annual bonus payment.