Claim Call Center Rep. - Jacksonville, Omaha or Jericho

Stillwater Insurance Group•Jacksonville, FL

3d•$0 - $22•Onsite

About The Position

The Claims Call Center Representative supports Stillwater Insurance Group’s Claims Department by capturing First Notice of Loss (FNOL) information, creating new claim records, and managing incoming communications across the enterprise. The position requires accurate data entry, effective communication, and the ability to work efficiently across multiple systems. Cross-training in administrative functions is expected to provide resource support across the Claims Department. This is an in-office position at one of Stillwater’s locations in Jacksonville, Florida; Omaha, Nebraska; or Jericho, New York. Employment offers are contingent on successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.

Requirements

High school diploma or GED equivalent.
At least 2 years of call center experience.
Strong data entry skills and a typing speed of 32 WPM or higher.
Proficiency with Windows-based operating systems and Microsoft Office applications.
Ability to navigate multiple screens and systems quickly and accurately.
Strong comprehension skills and a professional demeanor.
Solid written and verbal communication skills.
Demonstrated attention to detail and problem-solving ability.
Strong customer service orientation.
Ability to manage multiple priorities in a fast-paced environment.
High level of accuracy and organizational skills.
Effective listening and communication skills.
Collaborative team mindset.
Commitment to compliance and process adherence.

Nice To Haves

Bilingual in Spanish and English.
Prior insurance industry knowledge or experience.

Responsibilities

Process First Notice of Loss reports received by phone and through non-phone reporting channels accurately and within established service standards.
Create and maintain new claim records in applicable systems.
Handle incoming calls and enterprise-directed communications professionally and efficiently.
Research and resolve complex claim inquiries, escalating when appropriate.
Liaise with internal and external stakeholders to clarify information and resolve issues.
Use internal claims systems and tools accurately and efficiently.
Provide feedback and recommendations to improve service quality and customer experience.
Follow company procedures to ensure compliance with risk management and regulatory requirements.
Cross-train in administrative duties to support broader Claims Department operations.