Call Center Rep I or II

Oregon Pacific Bank•Florence, OR

4d•$17 - $24

About The Position

The Call Center Rep I or II answers incoming telephone calls, directs calls to the appropriate person or department, and resolves client inquiries. The role supports Banking On-Call, Online Banking, Online Bill Pay, and other banking operations while providing professional service to clients and the public. The position reports to the Operations Support Manager and assists department managers, officers, and staff with functions related to its areas of responsibility. It also works with clients and coworkers to resolve debit card concerns and helps ensure compliance with applicable bank policies and federal and state banking regulations.

Requirements

High school graduate or equivalent.
One year of customer service or call center experience.
Ability to work with others in a team environment.
Ability to communicate orally in an effective manner.
Competency in operating and handling a multi-line phone system.
Competency in providing exemplary client service in a professional manner.
Ability to tolerate stress in a fast-paced environment.
Ability to interpret bank policies and procedures for clients.
Ability to deal with clients under circumstances requiring tact and diplomacy.
Competency in basic mathematical skills, such as calculating interest and percentages.
Ability to operate Microsoft Office products.

Nice To Haves

General banking knowledge preferred.

Responsibilities

Answer client calls in a professional tone and manner.
Assist with Banking On-Call, Online Banking, and Online Bill Pay functions.
Work with clients and coworkers to resolve debit card transaction concerns.
Open and distribute daily mail, log returned mail, and distribute it to the appropriate department for corrections.
Prepare Operations certifications.
Process victim restitution payments.
Review debit card order reports for accuracy and problems.
Place departmental supply orders.
Provide backup for wire transfer verification, GL balancing, and file maintenance.
Assist with new account mailings.
Become knowledgeable about and adhere to bank compliance rules and federal and state banking regulations applicable to the position.
Follow bank compliance policies and procedures relating to the position.
Perform other duties as assigned to meet client and operational needs.
Assist department managers, officers, and staff in functions associated with the areas for which the role has direct responsibility.
Conduct relationships with clients and the public in a manner that enhances the bank’s overall marketing effort.