Claims Adjuster - Auto Liability (Trucking)

Reserv • Atlanta, GA

4h • Remote

About The Position

Reserv is seeking a highly organized, customer-focused claims adjuster for its tech-driven claims organization. The role focuses on speaking with customers, guiding them through claims, and working with all parties to achieve timely, appropriate outcomes. The adjuster manages a claims inventory, triages critical claims, and provides service to everyone involved in each claim.

The position involves investigating claims, explaining policy and coverage, setting and adjusting reserves, coordinating damage assessments and settlements with vendors, and identifying subrogation, salvage, and total-loss opportunities. The adjuster must comply with applicable state regulations, policy provisions, and standard operating procedures, and contribute feedback to improve claims guidelines and processes. The role is 100% remote and home-based.

Requirements

• At least 3 years of experience with commercial transportation claims, ideally interstate tractor-trailer claims involving third-party property damage or total loss.
• At least 5 years of overall claims-handling experience across different lines of business.
• Active adjuster license: resident-state license where available, or otherwise a Designated Home State (DHS) license.
• Ability to obtain any additional required licenses within 60 days, including completing state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.
• Ability to complete accurate and timely coverage analysis.

Nice To Haves

• Bachelor's degree; the posting says applicants should still apply if they meet the other qualifications but do not have a degree.

Responsibilities

• Provide prompt, courteous, high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims.
• Gather information from all parties to initiate claims and explain policy, coverage, and appropriate courses of action.
• Manage a claims inventory, establish initial reserves for potential exposures, and adjust reserves throughout the claim.
• Coordinate vendor assessment and damage settlements within approved payment authority.
• Identify recovery opportunities involving subrogation, salvage, and total loss.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Provide input to improve claims guidelines and processes.

Benefits

• Health insurance with nationwide coverage
• Vision insurance
• Dental insurance
• 401(k) retirement plan with employer matching
• Competitive paid time off
• Family leave after 8 months of continuous work
• Apple laptop, large second monitor, and other requested quality-of-life equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level