Claims Adjuster - Auto Damage - Oxford, PA

Military Spouse Corporate Career Network•Oxford, PA

1d•Onsite

About The Position

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers, directing and making decisions regarding the repair process from beginning to end. You’ll manage your own inventory while working independently and collaborate with body shops and others to negotiate repair pricing and assess liability. The role calls for leadership and conflict-management skills, attention to detail, and a commitment to excellent customer service. This is a field position with access to a company car and frequent driving within your assigned geographical area. Workloads are assessed collectively, so you may cover assignments outside your geographical area and may occasionally be required to report to an office. Work may take place in the field, office, body shop, network shop, or service center.

Requirements

At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; OR an associate’s degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; OR a bachelor’s degree and at least one year of appraisal/estimatics or insurance experience.
Valid driver’s license and auto insurance, and compliance with Progressive’s driving standards and/or policies.
Leadership and conflict-management skills, strong attention to detail, and a passion for excellent customer service.

Responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
Negotiate the repair process with body shops.
Document claim information and make decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolve claims without payments.
Review and determine the validity of supplement requests.

Benefits

401(k) with dollar-for-dollar company match up to 6%.
Medical, dental, and vision coverage, including free preventive care.
Wellness and mental health programs.
Health care flexible spending accounts and health savings accounts.
Life insurance.
Paid time off, including volunteer time off.
Paid and unpaid sick leave where applicable.
Short- and long-term disability.
Parental and family leave.
Military leave and pay.
Employee Resource Groups and a diverse, inclusive, and welcoming culture.
Career development and tuition assistance.
Gainshare annual cash incentive payment of up to 16% of eligible earnings based on company performance.