Claims Account Representative 1

State of Ohio • Columbus, OH

10d • Hybrid

About The Position

The Ohio Attorney General's Office is seeking a Claims Account Representative 1 for its Collections Enforcement Section. The role provides customer service to Ohio constituents while collecting certified delinquent taxes and debts owed to state agencies. It follows a hybrid in-person/remote schedule, which may change based on training and operational needs, and is headquartered at 30 East Broad Street in Columbus, Ohio.

The position handles sensitive contacts with the public and other parties, maintains and investigates debt accounts, negotiates repayment, and performs related clerical work. The role is classified and permanent, full-time, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma and 12 months of experience or training in collections, public relations, and/or office practices and procedures; or completion of an associate's core program in business administration, communications, English, or a related field; or an equivalent combination meeting the minimum class qualifications.
• One course or three months of training in English composition and grammar or business communication.
• Formal education in arithmetic, including addition, subtraction, multiplication, division, fractions, and decimals.
• Four months of experience or training using a personal computer, calculator, and telephone equipment.
• Job skills: customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication.

Responsibilities

• Collect delinquent taxes and money owed to state agencies.
• Handle sensitive telephone and in-person contacts with members of the public, clients, accountants, and attorneys to collect delinquent debts; access, review, and update account information on a video display terminal.
• Perform skip tracing and investigate, trace, and verify debtor locations and information using various methods.
• Maintain accounts for debts owed to the State, review inventory daily to determine payment status, and maintain a daily log sheet for the supervisor.
• Issue praecipes and cite permits.
• Assign and/or reassign cases or assessments to special counsel when necessary.
• Negotiate repayment with debtors, legal representatives, and/or other government representatives.
• Close accounts for which restitution has been made.
• Perform general clerical tasks, including reviewing correspondence and checks, sending correspondence, providing general information, filing, answering telephones, and photocopying.

Benefits

• Medical coverage.
• Dental, vision, and basic life insurance premiums covered after completion of the eligibility period.
• Paid time off, including vacation, personal and sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED