Claims Account Representative 1

State of Ohio • Columbus, OH

12d • $23 - $27 • Hybrid

About The Position

The Ohio Attorney General's Office is seeking a Claims Account Representative 1 for its Collections Enforcement Section. The position provides customer service to Ohio constituents while collecting certified delinquent taxes and debts owed to state agencies. It follows a hybrid in-person/remote schedule, which may change based on training and operational needs, and is headquartered at 30 East Broad Street in Columbus, Ohio.

The position involves collecting delinquent taxes and other state debts, handling sensitive telephone and in-person contacts, investigating and verifying debtor locations, maintaining account records, issuing praecipes and cites permits, negotiating repayment, and closing accounts after restitution. It also includes general clerical duties. Employment is permanent and full-time, with work hours Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma and 12 months of experience or training in collections, public relations, and/or office practices and procedures; one course or three months of training in English composition and grammar or business communication; formal education in arithmetic covering addition, subtraction, multiplication, division, fractions, and decimals; and four months of experience or training using a personal computer, calculator, and telephone equipment.
• Alternatively, completion of an associate's core program in business administration, communications, English, or a related field.
• Alternatively, an equivalent combination meeting the stated minimum class qualifications for employment.
• Job skills include customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication.
• Employees of the Attorney General's Office must have been in their current positions for at least 12 months to be eligible for consideration.

Responsibilities

• Collect delinquent taxes and monies owed to state agencies.
• Handle sensitive telephone and in-person contacts with the public, clients, accountants, and attorneys to collect delinquent debts; access, review, and update account information on a video display terminal.
• Perform skip tracing and investigate, trace, and verify debtor locations and information.
• Maintain accounts for debts owed to the State, including reviewing daily inventory to determine payment status and maintaining a daily log sheet for the supervisor.
• Issue praecipes and cites permits.
• Assign or reassign cases or assessments to special counsel when necessary.
• Negotiate repayment with debtors, legal representatives, and other government representatives.
• Close accounts for which restitution has been made.
• Perform general clerical tasks, including reviewing correspondence and checks, sending correspondence, providing general information, filing, answering telephones, and photocopying.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation through Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED