Account Representative 1

reliance•Marseilles, IL

13d

About The Position

This position is part of the Sales Job Family and supports sales promotion and maintenance through lead generation, account development, and sales conducted in person, remotely, by phone, or by email. The role also provides customer service as a primary customer contact and supports marketing through analysis and sharing of information on market trends, demand, pricing, and other factors related to The Infra Group’s products. The position supports local leadership strategies and proactive efforts to maintain and grow the business. The Account Representative independently completes a broad range of sales and customer service tasks and may plan or lead tasks or other staff. The role maintains, develops, and grows new and existing customer accounts through customer communication, office work, and other account activities. It manages assigned accounts and territories, identifies customer needs, develops solutions, generates new and repeat business, and coordinates with customers and internal teams to deliver on agreements. The position requires ongoing knowledge of the metals industry, company products and services, corporate policies, and company-supplied technology. It also follows Sales Incentive Plan Guidelines and adheres to safety processes and protocols. The stated compensation range is USD $45,000 to $65,000 per year, depending on experience, qualifications, and location.

Requirements

0–5 years of relevant experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
High school diploma or GED required.
Excellent communication skills.
Highly organized.
Superior interpersonal skills and excellent people skills.
Ability to multitask.
Positive teammate.
Strong computer proficiency and working knowledge of Microsoft Excel, Word, PowerPoint, and Teams, as well as internet search engines.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain, develop, and grow new and established customer accounts through face-to-face and virtual communication, customer entertainment, and office work.
Serve as the primary contact for assigned customers, maintain relationships, and address customer issues.
Manage customer accounts and identify opportunities to grow business.
Partner with customers in assigned territories to identify long- and short-term needs and provide mutually beneficial product or service solutions.
Generate new business and repeat business by ensuring customer satisfaction.
Schedule and complete regular visits to assigned customer accounts.
Analyze historical material usage to understand customer needs and identify service improvement opportunities.
Educate customers about additional value and services that can better meet their goals.
Assist with inventory management and develop inventory levels based on current market forecasts.
Explain product features using technical knowledge of product capabilities and limitations.
Answer customer questions about products, prices, availability, and uses.
Provide customer service, resolve complaints, and maintain effective customer relationships.
Monitor customer satisfaction with product quality, services, and deliveries.
Promote customer feedback to support continuous improvement and recommend product enhancements or modifications to increase sales.
Develop or enter formal quotations and provide them to customers.
Negotiate certain pricing or agreements within established guidelines and approval requirements.
Follow up on quotes in a timely manner and according to policy.
Facilitate execution of accepted agreements and coordinate with operations to ensure terms are followed.
Maintain knowledge of the metals industry and business trends through trade association events and industry publications.
Maintain working knowledge of company products, services, equipment, programs, and corporate policies and procedures.
Work with sales and operations team members to penetrate assigned territories or markets and increase sales and contractual opportunities.
Follow Sales Incentive Plan Guidelines.
Adhere to safety processes and protocols.
Monitor, stay current, and remain trained on company-supplied technology tools, including Eniteo, InfraWeb, CSV and SteelXml import files (Bluebeam), Vector customer estimating software, The Infra Group Customer Portal, FastCam processing tools, Handle customer payment system, Qlik Data, and HubSpot CRM.