Claims Account Administrator

Lockton•Kansas City, MO

About The Position

The Claims Account Administrator supports claims data management, client and carrier communications, claims process quality assurance, and the account team. The role collects and enters claims and coverage information, audits records for accuracy and completeness, and assists with systems used to track, monitor, trend, and report claims. It also supports claims reviews and prepares related information and reports. The position responds to routine inquiries and requests about claim progress, reports claims to appropriate insurance carriers, maintains communications and documentation, and escalates complex inquiries to more senior staff. The administrator supports account teams and clients with claims information, helps coordinate claims reviews, and protects confidential client and company information. The role also develops familiarity with insurance brokerage, coverage, industry trends, regulations, statutes, and case law.

Requirements

Bachelor’s degree in Business Administration or a related field, and/or equivalent years of experience.
Up to three years of client services experience required.
Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
Strong verbal and interpersonal communication skills.
Understanding of industry trends and governmental regulations.
Ability to complete continuing education requirements as needed.
Ability to attend company, department, and team meetings as required, including industry training sessions.
Ability to comply with company policies and procedures and proactively protect confidential client and company information.
Ability to efficiently organize work and manage time to meet deadlines.
Ability to travel by automobile and aircraft.
Ability to use office equipment, including a computer, keyboard, calculator, photocopier, and facsimile machine.
Ability to work on a computer for a prolonged amount of time.
Ability to work outside normal business hours as needed.
Legally able to work in the United States.

Responsibilities

Collect client claims data from insurance carriers and TPA RMIS systems, including loss runs.
Enter claim and coverage information into claims management systems and audit data for accuracy, completeness, and conformity with procedures.
Assist with developing claims management systems for tracking, monitoring, trending, and reporting claims statistics.
Assist with tracking claim trends and unique or significant claims, and provide claim summaries and data to account teams.
Respond promptly to questions and requests concerning claim progress; handle routine internal and external inquiries, document communications and resolutions, and refer complex inquiries to senior staff.
Manage daily communications, prioritize items needing immediate attention, and ensure they are addressed by the claims team.
Receive claim information, verify relevant policies, and report claims accurately and promptly to insurance carriers and internal teams.
Maintain communications with clients and insurance carriers and prepare status reports on critical claims.
Prepare written correspondence and make telephone calls to claims adjusters as requested by senior staff.
Help produce communications such as newsletters, bulletins, and presentations as requested by senior staff.
Meet with producers and Commercial Insurance Department associates concerning claims progress.
Maintain client records and assist with upkeep of carrier adjuster information.
Schedule and track client claims reviews; take notes and update tracking systems.
Pull loss runs and prepare agendas and other materials for claims reviews.
Protect confidential information and contribute to customer satisfaction and service improvement.
Develop understanding of the insurance brokerage business and insurance coverages.
Research industry trends, government regulations, and relevant statutes and case law affecting clients.
Perform other responsibilities and duties as needed.