Claim Technician

Hastings Insurance Company•Hastings, MI

9d•Hybrid

About The Position

Hastings Insurance is seeking a Claim Technician to provide administrative and customer service support to the Claims team. The role helps ensure claims are processed accurately, efficiently, and promptly by setting up new claims, handling incoming documentation, responding to policyholder and agent inquiries, and supporting claim professionals. This full-time, hourly position generally follows a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. Eastern Time, with occasional coverage from 9:00 a.m. to 5:30 p.m. to support business needs. It is based at Hastings Insurance’s corporate headquarters in Hastings, Michigan, with a hybrid arrangement: onsite work is currently scheduled every other Wednesday, and the remainder of the schedule is generally remote. Additional onsite attendance may be required. Candidates must be able to reliably commute to headquarters for scheduled onsite work. Hastings Insurance describes its culture as collaborative and down-to-earth, valuing initiative, employee growth, and recognition of good work. The company offers competitive pay and benefits, including a 401(k) with company matching contributions, generous paid time off, tuition and professional development assistance, and performance-based incentive compensation opportunities. Hastings Insurance is an equal opportunity employer and offers reasonable accommodations during the application or interview process.

Requirements

High school diploma or GED.
Type at least 50 words per minute with at least 90% accuracy.
Excellent verbal and written communication skills, professional telephone etiquette, and a customer-focused approach.
Strong attention to detail and accuracy when entering, reviewing, and organizing information.
Ability to work effectively in a fast-paced, high-volume environment while managing multiple priorities.
Strong organizational and time management skills, with the ability to complete assignments efficiently and with minimal supervision.
Ability to collaborate with colleagues and contribute to a positive, team-oriented environment.
Basic proficiency with Microsoft Office applications and general computer systems.
Ability to learn and navigate new software applications and administrative processes.
Ability to reliably commute to the Hastings, Michigan headquarters for scheduled onsite work.

Responsibilities

Accurately and efficiently establish new claims and claim exposures in the company's claim management system.
Respond to telephone inquiries from policyholders, independent agents, service providers, and other callers with courteous and timely customer service.
Process, organize, and index incoming mail, emails, faxes, and other claim-related documentation.
Maintain accurate electronic claim records and organize documentation so it is accessible to claim professionals.
Provide administrative and operational support to claim adjusters and other members of the Claims Division.
Prioritize daily assignments and manage competing responsibilities so time-sensitive tasks are completed accurately and efficiently.
Collaborate with team members to support claim processing, including during periods of increased claim volume.
Participate in ongoing training and professional development to strengthen technical knowledge and job-related skills.