Claim Technician

Hybrid•Hastings, MI

8d•Hybrid

About The Position

Hastings Insurance is seeking a Claim Technician to provide administrative and customer service support to its Claims team. The role helps ensure claims are processed accurately, efficiently, and in a timely manner. Duties include setting up new claims, processing incoming documentation, responding to policyholder and agent inquiries, and supporting claim professionals in their daily activities. It combines administrative responsibilities, customer interaction, and teamwork in a fast-paced environment. This is a full-time, hourly position working Monday through Friday, generally from 8:00 a.m. to 4:30 p.m. Eastern Time. Occasional coverage from 9:00 a.m. to 5:30 p.m. Eastern Time may be required to support business needs. The role is based at Hastings Insurance's corporate headquarters in Hastings, Michigan, with a hybrid arrangement. Employees currently work onsite every other Wednesday, with the remainder of the schedule generally remote. Additional onsite attendance may be required, and candidates must be able to reliably commute to headquarters for scheduled onsite work.

Requirements

High school diploma or GED.
Type a minimum of 50 words per minute with at least 90% accuracy.
Excellent verbal and written communication skills, including professional telephone etiquette and a customer-focused approach.
Strong attention to detail and accuracy when entering, reviewing, and organizing information.
Ability to work effectively in a fast-paced, high-volume environment while managing multiple priorities.
Strong organizational and time management skills, including the ability to complete assignments efficiently with minimal supervision.
Ability to work collaboratively with colleagues and contribute to a positive, team-oriented environment.
Basic proficiency with Microsoft Office applications and general computer systems.
Ability to learn and navigate new software applications and administrative processes.
Ability to reliably commute to the Hastings headquarters for scheduled onsite work.

Responsibilities

Establish new claims and claim exposures accurately and efficiently in the company's claim management system.
Respond to telephone inquiries from policyholders, independent agents, service providers, and other callers with courteous and timely customer service.
Process, organize, and index incoming mail, emails, faxes, and other claim-related documentation.
Maintain accurate electronic claim records and documentation so information is organized and accessible to claim professionals.
Provide administrative and operational support to claim adjusters and other members of the Claims Division.
Prioritize daily assignments and manage competing responsibilities to complete time-sensitive tasks accurately and efficiently.
Collaborate with team members to support claim processing, including during periods of increased claim volume.
Participate in ongoing training and professional development to strengthen technical knowledge and job-related skills.