Claim Assistant

Ccmsi • Phoenix, AZ

4d • Onsite

About The Position

CCMSI is seeking a Claim Assistant to provide clerical and organizational support to Claims Adjusters in a fast-paced, high-volume office environment. The role helps ensure claim files are accurate, organized, and move efficiently through the review process. The ideal candidate is detail-oriented, dependable, comfortable with administrative workflows, and interested in the insurance or claims field. The position is based in Phoenix, Arizona, with a stated schedule of 8:00 a.m. to 4:30 p.m. Mountain Standard Time.

CCMSI is a privately owned third-party administrator that provides customized claim solutions to clients. The company describes its work as supporting people through claims, and emphasizes collaboration, employee ownership, career growth, and a team-focused environment. Claim Assistants are evaluated on file support quality, workflow dependability, accuracy, collaboration, professional ownership, and cultural alignment.

Requirements

• Strong organizational skills and ability to manage tasks in a fast-paced office environment.
• Comfort handling high-volume clerical work accurately and with attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

• Bilingual in English and Spanish; highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience supporting a high-volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business or office experience.

Responsibilities

• Activate new claims and ensure files are set up accurately in the claim system.
• Summarize correspondence and medical records in log notes.
• Request medical records and bills from providers.
• Review and maintain a personal diary in the claim system.
• Redact files to be sent to third parties.
• Provide phone support for incoming calls and customer inquiries.
• Scan, attach, and organize electronic documents within claim files.
• Assist adjusters with diary management and document queues.
• Provide general clerical support to maintain workflow efficiency for a high-volume team.

Benefits

• Four weeks of paid time off accruing throughout the year in accordance with company policy.
• 10 paid holidays in the first year.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Employee Stock Ownership Plan (ESOP).
• Internal training and advancement opportunities.
• Supportive, team-based work environment.
• The role may qualify for bonuses or additional forms of pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed