Claim Support Specialist (Hybrid Tampa, FL)

AAA-The Auto Club Group•FL-ACG Florida AOB, FL

1d•$19 - $26•Hybrid

About The Position

The Claim Support Specialist supports the efficient and accurate handling of claims by assigning claims, maintaining claim files, identifying potential subrogation opportunities, supporting department operations, and helping ensure claims are routed and processed accurately and on time. The role also performs high-level administrative and operational support, assists management with projects and reporting, and provides customer and vendor service as needed. This is a hybrid position in Tampa, Florida, with a stated schedule of Monday through Friday, 8:00 a.m. to 5:30 p.m. ET. The work is performed in a temperature-controlled office environment. The posting also states willingness to work irregular hours, including various shifts and weekends. The position requires high school education or equivalent, completion of an ACG-approved training program for the position, and experience with PC software applications. A valid driver's license is required only if the role’s primary responsibilities involve in-person inspections or frequent in-person meetings with members.

Requirements

High school education or equivalent.
Completion of an ACG-approved training program for the position.
Experience with PC software applications.
Knowledge of general claim-processing functions and claim-processing systems.
Ability to work under pressure, organize and prioritize work, and handle multiple tasks.
Ability to prepare claim files and compose descriptive narratives.
Ability to communicate effectively with others by telephone and in person.
Ability to investigate policy coverage, including establishing new policies and verifying cancelled policies.
Ability to perform alphabetic and numeric filing and use basic math skills.
Ability to bend and stoop to file or retrieve claim documents and sit for the majority of the day.
Ability to operate a PBX console and use automated processing and computer systems.
Ability to audit records and computer files.
Ability to rotate within the department to perform training or support functions.
Ability to provide high-quality customer service, analyze information, and solve problems.
A valid driver's license is required if the role’s primary responsibilities involve in-person inspections or frequent in-person meetings with members.

Nice To Haves

College-level coursework or equivalent claims experience.
Experience preparing claim files and diary entries.
Experience performing salvage activities, such as file preparation, processing titles, and arranging vehicle towing and storage.
Knowledge of insurance processing, including policy and coverage terminology.
Knowledge of subrogation procedures.
Knowledge of homeowners claims, bodily injury, and homeowners policy coverage and terminology techniques.

Responsibilities

Assign claims electronically according to established guidelines.
Recognize potential subrogation and refer claims to the appropriate area.
Update claims files to document assignments.
Review claims assignments within the assigned area to ensure proper load balancing.
Perform quality-control tasks to support timely claim assignment.
Monitor claim systems and use intake-report identifiers to help ensure claims are properly assigned.
Notify management of system problems or potential issues.
Forward claim files to appropriate areas, such as Legal, when necessary.
Perform high-level support duties to ensure proper claims handling.
Assist management with department projects and research; compile requested information.
Gather information for management reports.
Create and distribute reports and documents, including agent workload assignments, open claims, and agent attendance.
Enter, process, retrieve, or correct data as needed to keep systems updated and provide management with accurate information.
Review claim files to ensure payments are disbursed to appropriate individuals.
Assist other staff with claim support functions, including typing correspondence or memos and responding to telephone inquiries during peak periods or staffing shortages.
Answer customer and vendor calls and provide information as needed.
Perform other related duties as assigned.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with automatic deferral, employee contributions, company matching, and an additional company contribution.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with accrual increasing with tenure.
Paid company holidays, a mental health day, floating holidays, and a volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
Full reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance.