Claim Specialist-Auto/Property-Hybrid
About The Position
State Farm is building a pool of qualified candidates for anticipated future Claim Specialist openings. Candidates may need to complete employment screenings in advance and will be contacted if a suitable position becomes available. Claim Specialists help customers through the claims process and provide Remarkable® service, combining technology with human judgment, empathy, and expertise. Possible teams include Personal Injury/Medical Payments, Special Investigative Unit, Auto Property Complex, Auto Total Loss, Auto Weather Catastrophe, Property, Boat/Commercial/Farm/Ranch, and Fire Property Stewardship. This is a hybrid role, with time working from home and collaboratively in an office. During training, employees may spend a higher proportion of their time in-office. Hours of operation may change with business needs; employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours. The standard work week used for compensation is 38 hours and 45 minutes.
Requirements
- Successfully complete required training, including applicable proficiency and licensing exams, and required state background checks.
- Be able and willing to work flexible shifts and potentially overtime or irregular hours.
Nice To Haves
- Bachelor's degree in a related field or equivalent work experience.
- Experience as a Claim Specialist in insurance, specifically handling auto and/or property claims.
- Proficiency with CCC, Xactimate, XactContents, and other estimating or evaluation software tools.
- Strong knowledge of auto and/or property insurance policies, coverage, and claim-handling practices.
- Familiarity with state or local regulations and compliance requirements.
- Demonstrated ability to assess damages, estimate repair costs, and negotiate settlements.
- Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
- Empathy and de-escalation skills for handling difficult or emotional conversations with a customer-minded focus.
- Detail orientation and strong organizational and analytical skills.
- Strong critical-thinking and decision-making skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
Responsibilities
- Investigate, evaluate, negotiate, and settle claims.
- Apply knowledge of policies and insurance regulations to determine coverage, liability, and damages.
- Handle high-volume inbound and outbound calls, tailoring conversations to the merits and details of each claim.
- Communicate through written correspondence and electronic media.
- Manage work through task-driven queues while multitasking in a fast-paced call center environment.
- Support customers through personalized, caring, and simple interactions.
Benefits
- Potential yearly incentive pay up to 15% of base salary.
- Annual raise and bonus eligibility.
- Health and wellbeing programs, with State Farm paying most of the healthcare premium.
- Medical plan options, including a high-deductible plan, with 100% in-network preventive care coverage.
- Vision, dental, telemedicine, and access to 24/7 mental health professionals.
- Educational benefits, industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, and adoption assistance.
- College coaching, national discount programs, financial workshops, and free financial coaching.
- Time off policies, with the opportunity to initially earn up to 20 days annually.
- Parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service or education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Free financial advisors and a 401(k) plan with company contributions up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
