Claim Specialist-Auto/Property-Hybrid
About The Position
State Farm is proactively creating a pool of qualified candidates for future Claim Specialist openings. Candidates may need to complete employment screenings before specific openings are identified and will be contacted if a matching position becomes available. Claim Specialists use technology alongside human judgment to help policyholders through the claims process and provide Remarkable® service. Depending on the team, specialists may handle auto, property, medical payments, commercial, boat, farm/ranch, or other claims. The position is hybrid, combining work from home with in-office collaboration; training may involve a higher proportion of in-office work. Hours of operation may change based on business needs, and employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours.
Requirements
- Successfully complete required training, applicable proficiency requirements, licensing examinations, and background checks required by relevant states.
- Demonstrate excellent communication and interpersonal skills when interacting with clients, agents, and other stakeholders.
- Demonstrate empathy and de-escalation skills when handling difficult or emotional conversations with a customer-focused approach.
- Have strong organizational, analytical, critical-thinking, and decision-making skills, and attention to detail.
- Be able to multitask across technical platforms.
- Demonstrate accountability and resourcefulness.
- Be willing and able to work flexible shifts and potentially overtime or irregular hours.
Nice To Haves
- Bachelor's degree in a related field or equivalent work experience.
- Experience as an insurance Claim Specialist, specifically handling auto and/or property claims.
- Proficiency with CCC, Xactimate, XactContents, and other estimating or evaluation software.
- Strong knowledge of auto and/or property insurance policies, coverage, and claim-handling practices.
- Familiarity with state or local regulations and compliance requirements.
- Ability to assess damages, estimate repair costs, and negotiate settlements.
Responsibilities
- Investigate, evaluate, negotiate, and settle claims.
- Apply knowledge of insurance policies and regulations to determine coverage, liability, and damages.
- Handle high-volume inbound and outbound calls, written correspondence, and electronic communications, tailoring interactions to the details of each claim.
- Manage work through task-driven queues while multitasking in a fast-paced call center environment.
- Support customers through personalized, caring, and straightforward interactions.
Benefits
- Potential yearly incentive pay up to 15% of base salary.
- Annual raise and bonus eligibility.
- Healthcare plan options, with State Farm paying most of the healthcare premium; plans provide 100% coverage for in-network preventive care.
- Vision, dental, telemedicine, and access to 24/7 mental health professionals.
- Health and wellbeing programs.
- Educational benefits, industry training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
- Time off policies, initially earning up to 20 days annually, plus parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service or education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- 401(k) plan with company contributions of up to 7% of salary and access to free financial advisors.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
