Claim Specialist-Auto/Property-Hybrid

State Farm • Richardson, TX

5d • Hybrid

About The Position

State Farm is building a pool of qualified candidates for future Claim Specialist openings. Claim Specialists help customers through the claims process and provide service using technology alongside human judgment, empathy, and expertise. Depending on the team, claims may involve automobile, property, personal injury, medical payments, total loss, weather catastrophe, commercial, boat, or farm/ranch matters. The role may include high-volume claims and calls in a fast-paced, task-driven environment.

This is a hybrid position, with time split between working from home and collaborating in the office. During training, employees may spend a greater proportion of their time in the office. Hours of operation may change with business needs; employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours. Required training, applicable proficiency and licensing exams, and background checks must be completed.

Requirements

• Complete all required training, applicable proficiency and licensing exams, and background checks.
• Be able and willing to work flexible shifts and potentially overtime or irregular hours.

Nice To Haves

• Bachelor's degree in a related field or equivalent work experience.
• Experience as a Claim Specialist in the insurance industry, particularly with auto and/or property claims.
• Proficiency with CCC, Xactimate, XactContents, and other estimating or evaluation software.
• Strong knowledge of auto and/or property insurance policies, coverage, and claim-handling practices.
• Familiarity with state or local regulations and compliance requirements.
• Ability to assess damages, estimate repair costs, and negotiate settlements.
• Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
• Empathy and de-escalation skills for difficult or emotional customer conversations.
• Detail orientation and strong organizational and analytical skills.
• Strong critical-thinking and decision-making skills.
• Ability to multitask across technical platforms.
• Accountability and resourcefulness.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims.
• Apply knowledge of policies and insurance regulations to determine coverage, liability, and damages.
• Handle high-volume inbound and outbound calls, written correspondence, and electronic communications, tailoring interactions to the circumstances of each claim.
• Manage work through task-driven queues while multitasking in a fast-paced call center environment.
• Support customers through personalized, caring, and simple interactions.

Benefits

• Annual raises and bonus eligibility, including potential yearly incentive pay up to 15% of base salary.
• Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple medical plan options.
• Vision, dental, telemedicine, and access to 24/7 mental health professionals.
• Educational benefits, training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance.
• National discount programs, college coaching, financial workshops, and free financial coaching.
• Time off policies, with the opportunity to initially earn up to 20 days annually, parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed