Claim Specialist-Auto Injury-Hybrid

State Farm•Dunwoody, GA

5d•Hybrid

About The Position

State Farm is hiring a Claim Specialist for its customer-facing Auto Injury segment. The role handles bodily injury, uninsured/underinsured, and property damage claims involving injuries. Claims are tiered according to their characteristics, complexity, and severity, and may range from non-attorney-represented bodily injury claims to attorney-represented or litigated claims. The position combines technology with human judgment, empathy, and expertise to support policyholders and guide their claim experience. Claims employees may encounter difficult and emotional investigations involving traumatic injury or loss of life, and handling may include lawsuits, demands, and working with attorneys. This is a hybrid role, with time spent working from home and collaborating in the office. During training, employees may spend a higher percentage of time in the office. Hours of operation may change based on business needs, and employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours.

Requirements

Excellent communication and interpersonal skills for interacting effectively with clients, agents, and other stakeholders.
Effective empathy and de-escalation skills to manage difficult or emotional conversations with a customer-minded focus.
Detail orientation and strong organizational and analytical skills.
Strong critical-thinking and decision-making skills.
Ability to multitask across technical platforms.
Accountability.
Resourcefulness.
Successfully complete required training, applicable proficiency requirements, licensing exams, and background checks required by relevant states.
Willingness and ability to work flexible shifts and potentially overtime or irregular hours.

Nice To Haves

Bachelor's degree.

Responsibilities

Review and analyze injury claims to determine coverage, liability, and damages.
Investigate claims by gathering relevant information, interviewing involved parties, and reviewing supporting documentation.
Evaluate medical records, police reports, and related documents to assess injuries and liability.
Negotiate settlements with claimants, ensuring fair compensation within policy limits.
Document claim activities, maintain accurate records, and prepare required reports.
Collaborate with internal legal, medical, and risk assessment teams to ensure proper claim handling.
Handle claims that may involve lawsuits, demands, and attorneys.

Benefits

Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus eligibility.
Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple healthcare plan options.
In-network preventive care covered at 100% under all medical plans.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Industry-leading training programs and tuition assistance.
Employee resource groups and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and free financial coaching.
Generous time-off policies, including the opportunity to initially earn up to 20 days annually, parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service or education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.