Claim Specialist - Auto Injury

State Farm • New Albany, OH

10d • Remote

About The Position

State Farm is seeking a Claim Specialist for its customer-facing Auto Injury segment. The role handles bodily injury and uninsured/underinsured claims, as well as property damage claims involving injuries. Claims are tiered according to their characteristics, complexity, and severity, and may range from non-attorney-represented bodily injury claims to attorney-represented and/or litigated claims. The specialist helps customers through the claims process, takes ownership of the customer experience, and applies judgment, empathy, and expertise to support policyholders. Claims may involve difficult or emotional investigations, traumatic injury, loss of life, lawsuits, demands, and attorneys.

This is a remote position, but candidates must reside within 50 miles of New Albany, Ohio. Hours of operation may change based on business needs. Candidates must be able and willing to work flexible shifts and may be asked to work overtime or irregular hours. Employees must complete required training, applicable proficiency and licensing exams, and background checks required by relevant states. Candidates who have previously taken a pre-employment assessment may be asked to complete additional testing.

Requirements

• Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
• Effective empathy and de-escalation skills for difficult or emotional conversations, with a customer-minded focus.
• Strong organizational, analytical, critical-thinking, and decision-making skills.
• Ability to manage multiple tasks across technical platforms.
• Accountability and resourcefulness.
• Successful completion of required training, applicable proficiency and licensing exams, and required state background checks.
• Must reside within 50 miles of New Albany, Ohio.
• Must be able and willing to work flexible shifts and may be asked to work overtime or irregular hours.

Nice To Haves

• Bachelor's degree is preferred.

Responsibilities

• Review and analyze injury claims to determine coverage, liability, and damages.
• Investigate claims by gathering relevant information, interviewing involved parties, and reviewing supporting documentation.
• Evaluate medical records, police reports, and other documents to assess injuries and liability.
• Negotiate settlements with claimants and ensure fair compensation within policy limits.
• Document claim activities, maintain accurate records, and prepare required reports.
• Collaborate with internal legal, medical, and risk assessment teams to ensure proper claim handling.
• Handle claims that may involve lawsuits, demands, attorneys, traumatic injuries, or loss of life.
• Help customers through the claims process and provide Remarkable® service.

Benefits

• Annual raise and bonus; potential yearly incentive pay up to 15% of base salary.
• Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple medical plan options.
• Vision, dental, telemedicine, and access to 24/7 mental health professionals.
• Educational benefits, including training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
• Time-off policies, initially up to 20 days annually, plus parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary and access to free financial advisors.
• State Farm Federal Credit Union savings and financing options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed