Claim Specialist-Auto Injury-Hybrid

State Farm • Richardson, TX

5d • Hybrid

About The Position

State Farm is hiring a Claim Specialist in its Auto Injury segment. The role handles bodily injury and uninsured/underinsured claims, as well as property damage claims involving injuries. Claims are tiered according to their characteristics, complexity, and severity, ranging from non-attorney-represented injuries to attorney-represented and litigated claims. The Claim Specialist takes ownership of the customer experience, applies judgment and empathy, and uses technology alongside human expertise to help policyholders recover from unexpected events. The work may involve emotionally difficult investigations, traumatic injuries, loss of life, lawsuits, demands, and coordination with attorneys.

This is a hybrid position, with time split between working from home and collaborating in the office. During training, employees may spend a higher percentage of their time in the office. Hours of operation may change based on business needs. Candidates must be willing and able to work flexible shifts and may be asked to work overtime or irregular hours. Employees must complete required training, applicable proficiency requirements, licensing exams, and background checks for relevant states.

Requirements

• Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
• Effective empathy and de-escalation skills for difficult or emotional conversations, with a customer-minded focus.
• Detail-oriented, with strong organizational and analytical skills.
• Strong critical-thinking and decision-making skills.
• Ability to multitask across technical platforms.
• Accountability.
• Resourcefulness.
• Must successfully complete required training, applicable proficiency requirements and licensing exams, and required background checks.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Review and analyze injury claims to determine coverage, liability, and damages.
• Investigate claims by gathering relevant information, interviewing involved parties, and reviewing supporting documentation.
• Evaluate medical records, police reports, and other documents to assess injuries and liability.
• Negotiate settlements with claimants, ensuring fair compensation within policy limits.
• Document claim activities, maintain accurate records, and prepare required reports.
• Collaborate with internal legal, medical, and risk assessment teams to support proper claim handling.
• Handle claims that may involve attorneys, lawsuits, demands, traumatic injuries, or loss of life.

Benefits

• Annual raise and bonus; potential yearly incentive pay of up to 15% of base salary.
• Health and wellbeing programs, with State Farm paying most of the healthcare premium and multiple medical plan options.
• Vision, dental, telemedicine, and access to 24/7 mental health professionals.
• Industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
• Time off policies, with the opportunity to initially earn up to 20 days annually, plus parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service or education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary and access to free financial advisors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed