Claim Specialist-Auto Injury-Hybrid

State Farm•Tempe, AZ

5d•Hybrid

About The Position

State Farm is seeking a Claim Specialist for its customer-facing Auto Injury segment. The role handles bodily injury and uninsured/underinsured claims, as well as property damage claims involving injuries. Claims are tiered according to their characteristics, complexity, and severity, ranging from non-attorney-represented bodily injury claims to attorney-represented and litigation claims. Claim handlers take ownership of the customer experience, apply judgment and empathy, and use technology alongside their expertise to support policyholders. The work may involve difficult and emotional investigations, traumatic injuries, loss of life, lawsuits, demands, and interactions with attorneys. This is a hybrid position, with time split between working from home and working collaboratively in the office. Training may require a higher proportion of in-office work. Hours of operation may change according to business needs; employees must be able and willing to work flexible shifts and may be asked to work overtime or irregular hours.

Requirements

Successfully complete all required training.
Successfully complete applicable proficiency and licensing exams and required state background checks.
Be able and willing to work flexible shifts and, when requested, overtime or irregular hours.

Nice To Haves

Bachelor's degree.
Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
Effective empathy and de-escalation skills for difficult or emotional conversations, with a customer-minded focus.
Attention to detail and strong organizational and analytical skills.
Strong critical-thinking and decision-making skills.
Ability to multitask across technical platforms.
Accountability.
Resourcefulness.

Responsibilities

Review and analyze injury claims to determine coverage, liability, and damages.
Investigate claims by gathering relevant information, interviewing involved parties, and reviewing supporting documentation.
Evaluate medical records, police reports, and other documents to assess injuries and liability.
Negotiate settlements with claimants, providing fair compensation within policy limits.
Document claim activities, maintain accurate records, and prepare required reports.
Collaborate with legal, medical, and risk assessment teams to ensure proper claim handling.
Handle claims that may involve lawsuits, demands, attorneys, traumatic injuries, or loss of life.

Benefits

Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus eligibility.
Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple healthcare plan options.
Medical plans with 100% coverage for in-network preventive care.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Industry-leading training programs and tuition assistance.
Employee resource groups and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and free financial coaching.
Generous time-off policies; opportunity to initially earn up to 20 days annually.
Parental leave, paid holidays, celebration day, life leave (40 hours per year), bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.