Claim Specialist-Auto/Property-Hybrid

State Farm • Tempe, AZ

5d • Hybrid

About The Position

State Farm is proactively building a pool of qualified candidates for Claim Specialist openings anticipated within the next 3–6 months. Candidates may need to complete employment screenings before specific openings are identified and will be contacted if a suitable position becomes available.

Claim Specialists help customers through the claims process and provide Remarkable® service, using technology alongside human judgment and empathy. Depending on the team, the role may involve personal injury or medical payments, complex auto property claims, total-loss claims, weather-related auto claims, home and renters claims, commercial and boat claims, or fire property claims.

This is a hybrid position, with work performed both from home and collaboratively in an office. During training, employees may spend more time in the office. Hours of operation may change based on business needs; employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours. Employees must complete required training and any applicable proficiency requirements, licensing exams, and background checks.

Requirements

• Ability and willingness to work flexible shifts and potentially overtime or irregular hours.
• Successful completion of required training, applicable proficiency requirements, licensing exams, and background checks.

Nice To Haves

• Bachelor’s degree in a related field or equivalent work experience.
• Experience as an insurance Claim Specialist handling auto and/or property claims.
• Proficiency with CCC, Xactimate, XactContents, and other estimating or evaluation software.
• Strong knowledge of auto and/or property insurance policies, coverage, and claim-handling practices.
• Familiarity with state or local regulations and compliance requirements.
• Ability to assess damages, estimate repair costs, and negotiate settlements.
• Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
• Empathy and de-escalation skills for handling difficult or emotional conversations with a customer-minded focus.
• Detail-oriented, with strong organizational and analytical skills.
• Strong critical-thinking and decision-making skills.
• Ability to multitask across technical platforms.
• Accountability and resourcefulness.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims.
• Apply knowledge of policies and insurance regulations to determine coverage, liability, and damages.
• Handle high-volume inbound and outbound calls, tailoring conversations to the details of each claim; communicate through written correspondence and electronic media as appropriate.
• Manage work through task-driven queues while multitasking in a fast-paced call center environment.
• Support customers through personalized, caring, and straightforward interactions.

Benefits

• Potential yearly incentive pay up to 15% of base salary; annual raises and bonus eligibility.
• Health and wellbeing programs, including medical plan options, in-network preventive care coverage, vision and dental coverage, telemedicine, and access to mental health professionals.
• Educational benefits, training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
• Paid time off, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service or education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary and access to free financial advisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed