Claim Support Representative I

Kentucky Farm Bureau Mutual Insurance Company•Jackson, KY

8d•Onsite

About The Position

The Claim Support Representative I provides clerical and administrative support to the District Claim Manager, Claim Adjusters, and other Regional Claim Office staff. The role provides prompt, courteous, and fair claim service and is based on-site at 230 Panbowl Rd, Jackson, Kentucky, 41339. Regular, predictable attendance is required because the employee must be physically present in the office.

Requirements

High school diploma or GED.
Obtain a Kentucky Staff Adjuster License within one year of employment.
Courteous telephone manner.
Average typing skill emphasizing accuracy, at 35 words per minute.
Regular, predictable attendance and physical presence in the office.
Ability to meet the stated physical and mental demands, including sitting, speaking, normal vision and hearing (with or without correction), and prolonged concentration.

Nice To Haves

At least one year of experience in an office or one year at a business/secretarial college is preferred.
Knowledge of word processing software is desired.
Experience with office machines is desired.

Responsibilities

Support the corporate strategy and commitment to the member relationship, as well as the strategic mission and goals of the Claims function.
Develop and maintain relationships with agency personnel and support agencies through sound and effective claim management practices.
Handle claims ethically and in compliance with the Unfair Claims Settlement Practices Act.
Answer the telephone, direct calls, and handle inquiries.
Assist the District Claim Manager and other Regional Claim Office staff.
Review loss reports and confirm coverage.
Conduct prompt and thorough investigations of losses.
Maintain and thoroughly document electronic claim files to support actions taken.
Handle claims efficiently and accurately, maintain proper reserves and diaries, and promptly evaluate and resolve claims through settlement or denial.
Complete assignments and demonstrate a positive, supportive attitude.
Serve as a catastrophe team member or assist in other claim offices or locations as required.
Assist and cooperate with Kentucky Farm Bureau and Agency Personnel; attend and participate in company meetings, seminars, and continuing education activities; and assist other claim offices.
Promptly report complaints and respond as directed.
Maintain and properly use company facilities, equipment, and supplies.
Assist with salvage and subrogation handling.
Transcribe recorded correspondence.