Senior Claim Representative - Complex Claim Unit, Environmental
About The Position
The Senior Claim Representative is a claim-handling role within The Hartford’s Complex Claims Unit – Environmental (CCU-ENV). This specialized unit manages property damage and bodily injury claims involving environmental contamination or exposure to pollutants, including claims involving Superfund sites and mass tort or toxic tort litigation. Claims may involve complex facts, coverage issues across multiple years and types of insurance, litigation, higher exposures, and the need for subject matter expertise. The role manages medium- to large-exposure accounts using detailed claim knowledge, analytical evaluation, and a claim-resolution strategy. The position may be hybrid or remote. Employees living near an office in Hartford, Connecticut; San Antonio, Texas; Lake Mary, Florida; Phoenix, Arizona; or Naperville, Illinois are expected to work in the office Tuesday through Thursday. Employees who do not live near an office work remotely and are expected to visit an office as business needs arise. As a condition of employment, the representative must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the state or states supported by the office. Continued employment is contingent on passing the licensing exam or exams within 30 business days after completing licensing training.
Requirements
- At least 3 years of general liability claim-handling experience.
- Experience handling affirmative and defensive risk transfer.
- Strong verbal and written communication skills.
- Strong analytical and critical-thinking skills.
- Ability to present a well-reasoned, analytical evaluation in a roundtable setting.
- Strong customer-service and active-listening skills.
- Strong time-management and organizational skills.
- Strong negotiation and conflict-resolution skills.
- Working proficiency with Microsoft Office, especially Word and Excel.
- Obtain and maintain a State Adjuster’s License for Property & Casualty Insurance Claims in the state or states supported by the office; pass the required licensing exam or exams within 30 business days after licensing training.
Nice To Haves
- Bachelor’s degree.
- Prior latent property damage and bodily injury claim-handling experience.
- Active Property & Casualty State Insurance Adjuster license.
Responsibilities
- Manage medium- to large-exposure accounts with detailed claim knowledge, analytical evaluation, and a claim-resolution strategy.
- Communicate proactively with customers and business partners about claim management.
- Respond to customer inquiries and provide superior customer service.
- Review and analyze complex policies and coverage parts.
- Write clear and concise coverage positions.
- Investigate claims and lawsuits.
- Manage litigation and counsel, including litigation planning, budgeting, and implementing a liability-resolution strategy.
- Develop coverage, liability, and damages assessments and provide recommendations to leadership.
- Pursue coverage and liability risk transfer against other liable parties and insurance carriers.
- Conduct complex negotiations and articulate coverage and liability positions.
- Attend mediations and trials as necessary.
- Manage expenses, reserves, and financial transactions.
- Maintain up-to-date claims metrics.
Benefits
- Short-term or annual bonuses may be offered.
- Long-term incentives may be offered.
- On-the-spot recognition may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
