ESIS Senior Claim Representative , AGL

Chubb•Overland Park, KS

1d•$76,000 - $109,000

About The Position

ESIS, a Chubb company, is seeking an experienced Auto, General Liability, and Property Damage Senior Claim Representative to manage complex claims and file reviews under the general supervision of a Claims Team Leader. The role handles claims from investigation through resolution, ensuring timely, fair, and accurate handling in accordance with company guidelines, best practices, policy provisions, and established procedures. The representative manages assigned claims with limited supervision, evaluates coverage, liability, damages, and exposures, and negotiates resolutions while providing strong customer service. The position also involves managing litigated claims and coordinating with defense counsel, establishing reserves within authority limits, preparing reports and recommendations, issuing claim payments when appropriate, and escalating unusual or potentially adverse exposures. The role supports improvements to claims processes and workflows. Current state licenses or the ability to obtain required licenses are necessary; ESIS allows up to four months to pass the adjuster licensing exam for those who need it. The stated pay range is $76,000 to $109,000, with the specific offer depending on skills and other factors. The role may also be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package; details are available on its careers website.

Requirements

At least 5 years of experience handling Auto and General Liability claims, with strong technical claims knowledge.
Current state licenses or the ability to obtain required licenses.
Knowledge of policy coverages, applicable legal principles, and litigation management.
Knowledge of auto liability cost containment programs and account management practices.
Experience managing litigated claims.
Strong communication, negotiation, and interpersonal skills.
Ability to work effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving skills.
Commitment to delivering high-quality customer service.
For ESIS Field Claims Adjusters, an applicable resident or designated home state adjuster’s license is required; those who do not fulfill the licensing requirements will not meet ESIS employment requirements for handling claims.

Nice To Haves

Experience in a third-party administrator (TPA) environment.

Responsibilities

Manage assigned Auto, General Liability, and related claims with limited supervision.
Review claim files, policy language, and supporting documentation to determine coverage, liability, and the company’s obligations under the policy.
Investigate claims by contacting and interviewing insureds, claimants, witnesses, physicians, attorneys, police officers, and other relevant parties.
Obtain recorded or written statements and gather facts needed to evaluate and resolve claims.
Inspect and appraise property damage losses or coordinate appraisal services, as applicable.
Evaluate facts, damages, and liability exposure to determine claim value and settlement strategy.
Prepare detailed reports regarding investigations, settlements, claim denials, reserve recommendations, and evaluations of involved parties.
Establish reserves within authority limits and recommend reserve changes to the Claims Team Leader.
Review claim status, progress, and exposure with the Claims Team Leader and recommend next steps.
Identify and escalate unusual, complex, or potentially adverse exposures.
Assist the Claims Team Leader with claims-handling processes and workflow improvements.
Negotiate and resolve claims promptly and fairly in accordance with company standards.
Manage litigated claims and coordinate with defense counsel to support effective resolution.
Obtain releases, proofs of loss, and settlement agreements, and issue claim payments as appropriate.
Communicate claim denials to claimants, insureds or customers, or attorneys when applicable.