ESIS Senior Claim Representative , AGL

Chubb•Phoenix, AZ

14h

About The Position

ESIS, a Chubb company, is seeking an experienced Auto, General Liability, and Property Damage Senior Claim Representative to manage complex claims and file reviews under the general supervision of a Claims Team Leader. The role handles claims from investigation through resolution, ensuring timely, fair, and accurate claim handling in accordance with company guidelines, best practices, policy provisions, and established procedures. ESIS provides claim and risk management services to commercial clients. With more than 70 years of experience and offerings in the U.S. and globally, the company provides a broad selection of pre- and post-loss risk management solutions. The position pays $76,000 to $109,000, with the specific offer depending on applicant skills and other factors. The pay range may be adjusted for the applicable geographic differential. The role may also be eligible for a discretionary annual incentive program.

Requirements

At least 5 years of experience handling Auto and General Liability claims, with strong technical claims knowledge.
Current state licenses, or the ability to obtain required licenses.
Knowledge of policy coverages, applicable legal principles, and litigation management.
Knowledge of auto liability cost containment programs and account management practices.
Experience managing litigated claims.
Strong communication, negotiation, and interpersonal skills.
Ability to work effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving skills.
Commitment to delivering high-quality customer service.
For ESIS Field Claims Adjusters, an applicable resident or designated home state adjuster’s license is required. Adjusters who do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and allows up to 4 months to pass the adjuster licensing exam.

Nice To Haves

Experience in a third-party administrator (TPA) environment is preferred.

Responsibilities

Manage assigned Auto, General Liability, and related claims with limited supervision.
Review claim files, policy language, and supporting documentation to determine coverage, liability, and the company’s obligations under the policy.
Investigate claims by contacting and interviewing insureds, claimants, witnesses, physicians, attorneys, police officers, and other relevant parties.
Obtain recorded or written statements and gather facts needed to evaluate and resolve claims.
Inspect and appraise property damage losses or coordinate appraisal services, as applicable.
Evaluate facts, damages, and liability exposure to determine claim value and settlement strategy.
Prepare detailed reports about investigations, settlements, claim denials, reserve recommendations, and evaluations of involved parties.
Establish reserves within authority limits and recommend reserve changes to the Claims Team Leader.
Review claim status, progress, and exposure with the Claims Team Leader and recommend next steps.
Identify and escalate unusual, complex, or potentially adverse exposures.
Assist the Claims Team Leader with claims-handling processes and workflow improvements.
Negotiate and resolve claims promptly and fairly in accordance with company standards.
Manage litigated claims and coordinate with defense counsel to support effective resolution.
Obtain releases, proofs of loss, and settlement agreements, and issue claim payments as appropriate.
Communicate claim denials to claimants, insureds/customers, or attorneys when applicable.