ESIS Claims Team Leader, AGL

Chubb•Garland, TX

About The Position

The ESIS Claims Team Leader supervises and directs Claims Representatives who investigate and settle claims, with the goal of providing prompt, efficient, and fair claims service. The role reviews claim notices and coverage, assigns and oversees claims work, determines settlement authority in coordination with management, and monitors investigations, reserves, and claim resolutions. Depending on office size, territory, and workload, the Team Leader may also settle claims directly. The position evaluates and coaches Claims Representatives, initiates recovery actions when appropriate, and coordinates with Claims Attorneys on litigated claims. It also handles people-management responsibilities for direct reports, including performance evaluations, training and development, salary administration, recruitment, and staffing. ESIS supports independent study for adjuster licensing and allows up to four months to pass the licensing exam. An applicable resident or designated home-state adjuster license is required for ESIS Field Claims Adjusters; adjusters who do not meet licensing requirements do not meet ESIS employment requirements for handling claims. Chubb states that it provides equal employment opportunity and prohibits unlawful discrimination, harassment, and retaliation.

Requirements

At least 7–10 years of Construction, Construction Defect, and Construction Auto claims-handling experience, with strong technical claims knowledge.
Ability to plan, organize, and apply general business and people-management practices, supported by management and technical training, college-level coursework, or equivalent related experience.
Ability to lead change by addressing resistance at team and individual levels and independently evaluate and implement claims-management best practices through coaching, training, and mentoring.
Understanding of team-building principles and continuous quality-improvement techniques and their application to day-to-day work.
Strong leadership skills, including the ability to coach, develop, and guide team members toward goals and objectives.
Excellent communication, negotiation, and interpersonal skills, including the ability to interact effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving skills.
Demonstrated ability to provide consistent, high-quality customer service.
Ability to serve as a positive role model by demonstrating accountability, professionalism, and a strong work ethic.
An applicable resident or designated home-state adjuster license is required for ESIS Field Claims Adjusters. The posting states that ESIS allows up to four months to pass the adjuster licensing exam.

Nice To Haves

Experience handling claims across multiple jurisdictions.
Adjuster licenses.

Responsibilities

Review initial claim notices, assess coverage applicability, screen cases for flow-process eligibility, and determine next steps for claims with no or questionable coverage.
Assign work to Claims Representatives and, with the Claim Vice President or Unit Manager, determine and delegate settlement authority; retain higher authority as appropriate and refer matters beyond delegated authority to Unit Managers.
Supervise investigations and claim settlements or dispositions, ensuring timely contact with insureds and claimants, prompt investigation, and fair resolution.
Establish loss reserves that reflect the company’s probable obligation and review and adjust reserves as needed.
Settle claims directly in some cases, depending on office size, territory, and workload.
Evaluate Claims Representatives’ work on open cases or at regular intervals and provide coaching and guidance to improve performance.
Initiate subrogation or recovery actions as appropriate.
Coordinate with Claims Attorneys on litigated claims and direct claim-related activities as needed.
Negotiate and authorize settlements within assigned authority.
Participate in human resources activities for direct reports, including performance evaluations, training and development, salary administration, recruitment, and staffing as vacancies arise.