Claim Examiner I - MSI

MSI, part of The Baldwin Group

4d•Remote

About The Position

MSI is seeking a Claims Examiner to support its expanding in-house renters claims handling capabilities. The Claims Examiner manages insurance claims for policyholders and uses technical claims-handling knowledge to provide superior customer service. Success in the role requires effective relationship-building and communication with clients, carriers, and colleagues, along with strategic vision and tactical execution aligned with organizational goals. Previous renters’ claims experience is valued but not required.

Requirements

Ability to communicate clearly and professionally and provide superior customer service by phone and in writing.
Strong organizational and time-management skills.
Strong writing skills.
Excellent analytical, investigative, and negotiation skills.
Proficiency with Microsoft Office, Teams, Word, Excel, and other computer skills, with the ability to learn and use new computer systems and technologies.
Must have a Property & Casualty Insurance License or be willing to obtain one within the first 90 days of hire and maintain it thereafter.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Claims-handling experience preferred.
Renters’ claims-handling experience is a plus but is not required.

Responsibilities

Investigate and analyze claim information to determine the extent of liability.
Handle first-party property claims.
Assist with suits, mediations, and arbitrations, and work with counsel in the defense of litigation.
Set timely and adequate reserves in compliance with the company’s reserving philosophy.
Engage experts to assist in claim evaluation.
Monitor vendor performance and control expenses.
Evaluate, negotiate, and determine settlement values.
Communicate with interested parties throughout the life of the claim.
Proactively discuss coverage decisions, requests for additional information, and settlement amounts with interested parties.
Handle claims in accordance with best practices.
Monitor and complete assigned claims inventory.
Acquire and maintain a state adjuster’s license and meet state continuing education requirements.
Provide customer service to insureds and agents.
Update and maintain claim files.
Identify subrogation opportunities and protect recovery interests.
Identify fraud indicators and refer files to the Special Investigation Unit (SIU) for further investigation.
Participate in internal and external claims audits.
Provide oversight of third-party administrators (TPAs).