Associate Claims Examiner - MSI

MSI, part of The Baldwin Group

4d•Remote

About The Position

The Associate Claims Examiner is an entry-level role focused on processing and managing low-complexity insurance claims for policyholders. The position develops technical knowledge of basic claims-handling principles while delivering reliable customer service. It requires strong communication, attention to detail, and the ability to follow established procedures. The examiner learns to complete tasks efficiently, contributes to team goals, and prepares for future growth in claims handling.

Requirements

High school diploma or equivalent.
Obtain a Property & Casualty Insurance Adjuster License within the first 90 days of hire and maintain the license thereafter.
Communicate clearly and professionally, with a focus on customer service by phone and in writing.
Have good organizational and time-management skills.
Have solid writing skills for documentation and correspondence.
Demonstrate basic analytical and investigative abilities and eagerness to develop more advanced skills.
Be willing to develop negotiation skills through on-the-job training and guidance.
Be proficient with Microsoft Office, including Teams, Word, and Excel, and willing to learn new computer systems, technologies, and claims software.

Nice To Haves

Associate’s or Bachelor’s degree.
Related experience in customer service, insurance, claims, or administrative roles.

Responsibilities

Assist with investigating and analyzing basic claim information to support coverage and liability determinations under supervision.
Handle low-complexity First Party Property and/or Renters Claims in accordance with established guidelines and best practices.
Support higher-level examiners with suits, mediations, arbitrations, and litigation-related tasks as needed.
Assist in setting initial reserves according to company reserving philosophy, subject to review and approval by senior staff.
Help engage experts or vendors when directed, and support monitoring vendor performance and controlling expenses.
Learn to evaluate, negotiate, and recommend settlement values for simple claims under supervision.
Communicate with policyholders, agents, and other parties as directed throughout the claim lifecycle, providing clear and professional updates.
Identify and escalate needs for additional information, coverage questions, or settlement discussions to senior examiners.
Process claims in accordance with company best practices and established procedures.
Monitor and work toward completing assigned low-complexity claims inventory with guidance.
Acquire and maintain a state adjuster’s license, or obtain one within the first 90 days of hire, and meet state continuing education requirements.
Provide customer service to insureds and agents through phone, email, and written correspondence.
Update and maintain accurate claim files and documentation.
Assist in identifying potential subrogation opportunities or fraud indicators and escalate them to appropriate teams or senior staff.
Participate in claims training, audits, and quality reviews as assigned.
Support oversight of TPAs or other vendors on basic matters under direction.