Claim Support Representative I

Kentucky Farm Bureau Mutual Ins Co•Jackson, KY

6d•Onsite

About The Position

The Claim Support Representative I performs clerical and administrative support for the District Claim Manager, Claim Adjusters, and other Regional Claim Office staff. The role provides prompt, courteous, and fair claim service while supporting the company’s member relationships and the strategic mission of the Claims function. The representative develops and maintains relationships with agency personnel and handles claims ethically and in compliance with the Unfair Claims Settlement Practices Act. This is a non-exempt, on-site position at 230 Panbowl Rd, Jackson, KY 41339. Regular, predictable attendance is required because the employee must be physically present in the office. The representative may also serve on a catastrophe team or assist other claim offices or locations as required.

Requirements

High school diploma or GED.
Courteous telephone manner.
Average typing skill, with emphasis on accuracy, at 35 WPM.
Obtain a Kentucky Staff Adjuster License within one year of employment.

Nice To Haves

Minimum one year of experience in an office or one year at a business/secretarial college is preferred.
Knowledge of word processing software is desired.
Experience with office machines is desired.

Responsibilities

Support the corporate strategy and commitment to the member relationship.
Support the strategic mission of the Claims function and its organizational goals.
Develop and maintain relationships with the agency force and support agencies through sound and effective claim management practices.
Handle claims in accordance with the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
Answer the telephone, direct calls, and handle inquiries.
Assist the District Claim Manager and other Regional Claim Office staff.
Review loss reports and confirm coverage.
Conduct prompt and thorough investigations of losses.
Maintain and thoroughly document electronic claim files to support actions taken.
Handle claims efficiently and accurately.
Maintain proper reserves and diaries on claim files.
Promptly evaluate and resolve claims through settlement or denial.
Complete assignments.
Serve as a catastrophe team member or assist in other claim offices or locations as required.
Demonstrate a positive and supportive attitude and maintain regular, predictable attendance.
Assist and cooperate with Kentucky Farm Bureau and Agency Personnel.
Attend and participate in company meetings, seminars, and continuing education activities.
Assist other claim offices.
Promptly report complaints and respond as directed.
Maintain and properly use company facilities, equipment, and supplies.
Assist in the handling of salvage and subrogation.
Transcribe recorded correspondence.