Claim Service Specialist - Farmington, CT - Hybrid
About The Position
Arbella is seeking a Claim Service Specialist to join their team. This role involves advocating for customers by talking with them after a loss, inspecting damage, and investigating documentation to ensure accurate and fair recording of details. The specialist will be responsible for thoroughly checking claim case facts, determining coverage, liability, and reserves, and accurately reporting on settlements. They will also act as negotiators, handling settlements with individuals, attorneys, and other insurance carriers professionally. The role requires preparing and maintaining well-written files and keeping teams updated on current claims. No prior insurance experience is necessary, as training will be provided for those with strong customer service and communication skills.
Requirements
- A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
- Highly effective time management skills
- Strong attention to detail, accuracy, fairness and impeccable organization
- A passion for helping others
- Will need to obtain CT License
Nice To Haves
- Some customer service work experience preferred
Responsibilities
- Advocate for customers by talking directly with people who have recently experienced a loss.
- Inspect damage and investigate all documentation to ensure each detail is recorded accurately and fairly.
- Thoroughly check claim case facts, determine coverage, liability, and reserves.
- Accurately report on each settlement.
- Negotiate settlements with individuals, attorneys, and other insurance carriers.
- Prepare and maintain well-written files.
- Keep teams up-to-date on current claims.
Benefits
- Company nurse
- Nutritional counseling
- Mental health resources
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
- Medical
- Dental
- Vision
- 401k plan
- Career development
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
