Claim Associate - Auto - Hybrid

State Farm•Dunwoody, GA

8h•Hybrid

About The Position

State Farm is proactively building a pool of qualified candidates for Claim Associate openings anticipated within the next 3–6 months. Candidates may need to complete employment screenings before specific openings are identified and will be contacted if a matching position becomes available. Claim Associates help customers through the claims process while providing Remarkable® service. The role involves working in a fast-paced call center environment and may align with opportunities across several Claims teams. This is a hybrid position, with time split between working from home and collaborating in the office. During training, employees may spend a greater portion of their time in the office. Hours of operation may change based on business needs, and employees must be able and willing to work flexible shifts, overtime, and/or irregular hours. Employees must complete required training, applicable proficiency and licensing exams, and background checks required by relevant states.

Requirements

Strong written and verbal communication skills.
Strong critical-thinking and decision-making skills.
Ability to multitask across technical platforms.
Accountability.
Resourcefulness.
Ability and willingness to work flexible shifts and, as needed, overtime and/or irregular hours.
Successfully complete all required training, applicable proficiency and licensing exams, and required background checks.

Responsibilities

Answer inbound calls and make outbound calls to customers in a fast-paced call center environment.
Support customers through personalized, caring, and simple interactions.
Proactively investigate claims.
Apply policy coverage.
Accurately document claim files.

Benefits

Potential annual incentive pay up to 9% of base salary, annual raises, and bonus.
Health and wellbeing programs; State Farm pays most of the healthcare premium, with multiple medical plan options and in-network preventive care covered at 100%.
Vision, dental, telemedicine, mental health services, and other healthcare offerings.
Educational benefits, including training programs and tuition assistance.
Employee resource groups and mentoring.
Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
Generous time-off policies, initially up to 20 days annually, plus parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
State Farm Federal Credit Union savings and financing options.