Associate Claim Rep, Auto Damage

Travelers • Charlotte, NC

3d

About The Position

As an Associate Claim Rep, Auto Damage, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage. It includes frequent customer interactions by telephone and in writing.

The training program typically lasts 9–12 months. After successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility. Training includes virtual, classroom, and on-the-job instruction. You must acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting.

The position requires adapting to new workflows and technology, including system upgrades and digital tool rollouts, while maintaining productivity and service quality. Employees are also expected to remain open to continuous learning, particularly in AI and digital transformation.

Requirements

• High School Diploma or GED.
• One year of customer service experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Demonstrated openness to continuous learning.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) and willingness to learn claims management.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
• Assess coverage to determine compensability.
• Investigate claims by gathering information from policyholders, claimants, and witnesses.
• Partner with resources as needed to obtain evidence for proper claim handling.
• Assess claims for potential fraud.
• Establish appropriate claim reserves, determine claim resolution amounts, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate claim status to all parties, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting the job, as required by state and Travelers requirements.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) contribution match on the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED