Associate Auto Damage Claim Representative

Travelers • Kansas City, KS

3d

About The Position

As an Associate Claim Representative, Auto Damage, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills needed to manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage. It includes frequent customer interactions by telephone and in writing. The training program typically lasts 9–12 months; upon successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Willingness to obtain an active adjuster license where required by state law.
• Strong verbal and written communication skills.
• Sound judgment and ability to make effective decisions within established authority.
• Customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including ability to manage multiple tasks and prioritize effectively.
• Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn claims management.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate claims by gathering information from policyholders, claimants, and witnesses, and partner with appropriate resources to obtain other evidence.
• Assess claims for potential fraud.
• Establish appropriate claim reserves, determine claim resolution amounts, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate claim status to all parties, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Remain open to continuous learning, particularly in AI and digital transformation.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, which provides an annual 401(k) contribution when employees make student loan payments.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED