Associate Claim Rep, Auto Damage

Travelers • Richmond, VA

4d • $44,300 - $73,100

About The Position

The Associate Claim Rep, Auto Damage receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills needed to manage personal and business insurance damage claims involving automobiles, heavy and mobile equipment, and property damage. It includes frequent customer interactions by telephone and written communication. The training program typically lasts 9–12 months; upon successful completion, employees are prepared to handle claims independently and progress toward full claims-handling responsibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office (Word, Excel, and Outlook), and willingness to learn claims management.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for facilitating productive discussions and negotiations.
• Openness to continuous learning.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate claims by gathering information from policyholders, claimants, and witnesses.
• Partner with resources to obtain additional evidence needed to handle claims, and assess claims for potential fraud.
• Establish appropriate claim reserves, determine claim resolution amounts, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate claim status to all parties, including business customers.
• Maintain accurate claim activity records in claim management systems.
• Remain open to continuous learning, particularly in AI and digital transformation.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting, in compliance with state and Travelers’ requirements.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and support for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED