Citizens Teller

Citizens Financial Group • Osterville, MA

24d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and look for opportunities to provide personalized advice and solutions that support their financial goals. You connect customers with Bankers when they need additional assistance and use your knowledge of Citizens products and benefits to respond to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role is scheduled for 30 hours per week. The schedule varies with branch needs and may include weekends and evenings. Candidates who meet the qualifications must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

• High school degree or GED.
• At least 6 months of experience processing cash and/or digital payment transactions.
• At least 1 year of demonstrated customer experience, including recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• 1 year of experience processing cash and/or digital payment transactions.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Identify opportunities to provide personalized advice and solutions that address customers’ financial goals.
• Connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to answer customer questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid volunteer time annually, separate from regular PTO.
• Matching of donations to eligible 501(c)(3) organizations up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Additional incentive earnings may be available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED