Citizens Teller

Citizens•East Lyme, CT

20d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to support customers’ financial goals by providing personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is scheduled for 35 hours per week. Work schedules vary according to branch needs and may include weekends and evenings. The listed salary range is $20.67–$25.48 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The posting also lists a starting salary of $21 per hour and up.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience, including recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a quiet place and a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to support customers’ financial goals with personalized advice and solutions.
Connect customers with Bankers for the next step when appropriate.
Educate customers about Citizens products and benefits, and respond effectively to their questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.